Black Watch — Restaurant in Los Gatos

I have grown up and lived in Los Gatos my entire life. Over the years. I have had lots of good times at Black Watch. The night of Thanksgiving 2024 was the worst night I've ever spent at blackwatch in my entire life. The bald-headed old man that was the only bartender there that night took 45 minutes to even ASK my order even though I've been sitting at the bar with my bestie for almost an hour. Then he tried to make my bestie and I look black and poor by announcing loudly to everyone that her credit card was declined, when there has never been an issue with her card. To add insult to injury, we ordered dirty martinis and he would not give us olives that we offered to PAY for. When I stated loudly that we offered to pay for them, he threw four olives in each of our martinis and muttered, "Here, this is all that the bar will let legally allow me to give you". We were clearly put off by the fact that he was treating us this way (and nobody else) and literally about to leave when some good music came on the speakers and a couple people started to dance. My bestie started to dance with them to which the bartender loudly yells, "EXCUSE ME, EXCUSE ME MISS!!! There's no dancing in this bar. You are not allowed to dance in this bar. There's an ordinance!!" So everyone else is allowed to dance, but when my melanated best friend stands up to dance all of a sudden, there's no dancing???

How is this place called "Black Watch" but they're mean to black people?

I'm not even going to go into the way he was treating the bar back...who was the only other black person in the bar besides my friend and I ....

There's prejudiced and then there is absolutely racist. This bartender was the most blatantly racist person I've ever come across in my life and I will never go to that bar again. AND I'M FROM LOS GATOS.

And those were the worst martinis I've ever had in my life.

Please don't go to this bar if you are African American or have friends that are because chances are they will be treated the same way my friend was.

And that's a pretty despicable way to treat anyone or...

Terrible experience. Just moved to the area and came to enjoy and celebrate our first day of work. What did we receive? An extremely cranky bartender to which we over heard her saying to another paying customer as a couple left not finishing their drinks “I don’t care that they left and I’m being a b**. I’ve yelled at everyone at this bar already tonight!” We, of course, were other customers (of several) she had “yelled” at when we ordered drinks and asked a simple question of what cocktails she could make. Look-I used to be a server. I get it, some days are long and hard and I’ve wanted on so many occasions to voice my true feelings and thoughts on customers several times-but I never did. You know why I didn’t though? Because I was working and it was never (usually) the customer’s problem. I do understand the bartender’s predicament as she did complain to us in a form of apology that she has worked several hours over the week and “just can’t handle bar time anymore” and “needs a break”, but I, the customer can’t solve that problem. Instead I can write a scathing review to: 1. Ask management to either change shift schedules that are better for all or hire more employees or 2. Vent about the absolute abysmal experience we had.

I chose to do both, but regardless you have lost a paying customer who was just looking for a beer and to enjoy a new town after moving across the country. Truly a shame on both our ends. I do wish that bartender better as she truly seemed unhappy, but it should never be voiced in the way in which she did to paying customers. I hope to see a change in the way this establishment is run...

On August 6th, around 1 AM, we had an unfortunate encounter with a bartender at this place. The gentleman seemed older and had a receding hairline.

What stood out was his extremely unprofessional behavior.

To give you a clearer picture:

(1) When we wanted to order drinks, he didn't even bother with a simple greeting. Instead, he just pointed at us and in a commanding tone, told us to decide on our drinks before approaching him.

(2) We asked for a bud light, and he took quite a while to understand what we meant. When he finally got it, he kept emphasizing how to pronounce "bud light" several times. It was odd, as I've never had any trouble ordering Bud Light at other bars, even though English is not my first language.

(3) We had ordered orange juice earlier, but he forgot about it. Instead of simply asking us again, he decided to blame us for taking too long, which, in his view, caused him to forget.

I've been to many bars and dealt with different bartenders. Even if some were busy or not very friendly, I understood it happens. However, this time, it felt like he was deliberately trying to be rude. I don't think any customer wants to experience that when going out.

While these issues may not be huge, his attitude made us feel really uncomfortable. I'm sure I'm not the only one who has felt this way.

Honestly, I want to believe he was just having a bad day. But it's concerning if he can't handle his emotions or deal well with customers in a job that requires interaction.

I hope he takes some time to assess if this job is suitable for him.

Everyone deserves to feel welcome and respected when they...