Dixie Bowl — Local services in Louisville

We came in to rent 5 lanes on Saturday night. We had family in for a Birthday celebration. We have never been treated so horribly. It started while we were waiting for our lanes. We ordered 2 buckets of beer. The bartender returned to the window with 2 6 packs of beer. NO buckets No ice. $28.00. We told her that we didn't want to purchase HOT beer. That is not unreasonable. She proceeded to tell us that if we wanted buckets we had to go find some on our own. I returned with a bucket and paid for ONE bucket. I asked her if I could tip on my debit card. She picked up her tip jar and removed it from the window and said she didn't need a tip . WHAT!?!?! She was being rude to me and I was STILL going to tip her and she acted like an absolute maniac. Our name was finally called for a lane. I expected a wait. It was busy and we needed 5 lanes. I paid $200 dollars for 5 lanes . SO i dropped $200 bucks to bowl at your lanes only for us to have problem after problem after problem. THe balls continued to get stuck, the belt on one of our lanes broke and shut us down completely. We were told our time was going to be adjusted and it was not. Actually, we were shut down without even given our "time is ending" warning. We asked why and the people behind the counter were the most rude people ever. ONE EVEN CAME ACROSS THE COUNTER and dared one of us to hit him. They then lied and said we started bowling at 9:10 PM. THIS was an absolute lie . When i checked in and paid it was 9:34. That was when we first started talking about our lanes. We had a problem once before with a WHITNEY and we let that go.

WE WILL NEVER COME BACK TO YOUR ESTABLISHMENT. We came in, ordered food, drinks, played games and spenet $200 plus shoes to bowl. And we were treated absolutely horrible.

I don't really know why I am writing review don't know what I expect. I guess if it keeps one person from being treated the way that we were treated then it is...

The older man working the counter was very grumpy and seemed bothered to get us shoes and take our money. He was bickering with the young man helping him and paying was extremely awkward. We bowled for an hour but we were so slow as beginner bowlers we didn't finish a game so we decided to pay by the which was way cheaper than an hour. I waited for a while to be aknowledged and finnaly paid. We bowled one frame and the game ended thinking it was a mistake we went back to let them know that our game and ended and he very rudely told my husband dude it ended cause your game is over. My husband came back and just wanted to leave but I thought I would go and explain to him that we paid for a whole game at this point in the night we had spent about $80 and had only been there for a little over an hour. The young man very rudely told me that if I wanted to play an entire game with the number of people in our party I should have paid for each person a game and I told him I wish he would've told me knowing that When i paid for all the shoe rentals he knew there were five of us. Maybe he might want to mention to people what a game entails. I thought it was ten frames. This could have been easily smoothed over with politeness, customer service. The older man interrupted saying if I give you another frame will that make you happy. He was so rude I almost left any way but I wanted my kids to have a good night. As we were leaving another woman was getting a refund because they were so rude to her. I live five minutes away and...

If there was a choice to give negative Stars that's what I would pick. I have never been treated so rudely in my life. I wanted to make it a special night for my girlfriend's birthday. Yes we are a gay couple. We had people including the STAFF; laughing, joking, snickering, WHISPERING behind our backs and straight to our faces, starring, & treated RUDELY by STAFF. Absolutely horrible experience. Sheila the lady at the bar was extremely unprofessional. I wouldn't recommend this place for anyone to go spend with their family or friends. I've read the comments and I've already seen AT LEAST three reviews that mention RACISM. I am a Caucasian lady and the rest of my crew were African American and it was so apparent how shity they were to them because of the color of their skin. Extreme ignorance at its best was display here not only by customers but by staff which was appalling. RACIST OR A KKK CLUB. Wake up it's almost the year 2019!! Everyone has a choice and all should be treated with equality, respect, and decency especially as paying customers. Thanks for ruining my girlfriend's birthday and my plans to make it special for her!! You all need to get your act together. I demanded to speak to the owner the Lady was supposed to go get him but then the lady said "oh he doesn't get around too much he's handicapped." I still wanted him to come out so I could make him feel like his staff made us feel by making jokes at his expense ...but I was the better person and walked away!! GROW UP DIXIE BOWL AND...