Kroger — Local services in Louisville

Had to grab some groceries for my Christmas breakfast this weekend. Went through the U-Scan to pay for my purchase. I walked out the first door and got to the area where the baskets are stored. And the alarm goes off briefly and my basket stops. I spent a minute or 2 trying to fix the basket because I thought it broke. The security walks out the door to my basket and asks to see my receipt. He glances at the receipt for less then 1 second, literally, and walks off. No explanation or anything.

Lets take a step back. I scanned my groceries and purchased in front of the security guards, who happened to be standing right in front of the U-Scan. Secondly, he never checked my items. Lastly, he never looked at the receipt long enough to identify anything. I had to grab my groceries out of the basket and carry them all the way outside until I could find another basket I can use to get my groceries to the car.

So what was the purpose of locking my basket. It was just pointless, embarrassing and humiliating. I got to that store pretty frequently. If there was another close by I would...

This pharmacy used to be great and lately it’s gone down hill. Prescriptions are taking days to be filled, nobody ever answers the phone when you try to get a status update. I’ve had to go in multiple times to ask when my prescription would be ready and they either say “oh well fill it now” or “your insurance is only covering half” ok great so why wouldn’t you have called me to discuss this? I have an autoimmune disease and I need my medication, this pharmacy makes it hard to get your medication. I had an issue back in the summer when I went to refill a medication, they said I was out a refills until October, which made no sense because I just got the first bottle. They said they would have to pull the video surveillance, they pull it and told me they gave me 3 bottles of the medication, o had to inform them those other two bottles were other medications I was on, so they had me bring in the medicine I was needing refilled and realized they made a mistake. I mean really, what’s going on with this pharmacy? It used to be quick and great about keeping you...

ONLINE ORDERING Seems every time I place an online order, items not listed as low stock are suddenly unavailable. For instance soft drinks.. buy 4 for $12. I am diabetic so I order diet or zero sugar; when ordered there seems to be plenty. I get a notice 2 of the 4 are out of stock. Their sulation.. to offer NON diet drinks as replacement. If I don't accept these I am paying full price for the 2 available. If the item is listed as low stock I can pick a replacement ahead of time.. no problem. My suggestion.. if the item is diet/gluten free/etc. then offer a replacement that is truly a replacement not just the product with sugar/gluten/etc. There is a reason those were picked. More than 1 option would be nice also. Some coupons are for in store or delivery only. They don't even deliver to my area.. out those savings. I could go on.. The only reason Kroger in valley Station is getting 2 stars instead of 1.. the people bringing and loading the groceries are fantastic. Haven't had a...