Kroger — Local services in Louisville

As a loyal shopper at Kroger's for several years, I can confidently say that it is an exceptional grocery store that consistently provides a superior shopping experience. Kroger's has truly set the standard for what a grocery store should be, and here's why I believe it deserves five stars:

Vast Selection: Kroger's offers an impressive array of products, from fresh produce and quality meats to an extensive selection of international foods. Whatever I'm looking for, I can always find it at Kroger's without any hassle.

Outstanding Fresh Produce: One of the standout features of Kroger's is the freshness and quality of their produce. It's evident that they take great care in sourcing the best fruits and vegetables, which adds an extra level of satisfaction to my shopping experience.

Competitive Prices: Despite the excellent quality of their products, Kroger's manages to keep their prices competitive. I always feel like I'm getting good value for my money, which is a significant factor in why I choose to shop there regularly.

Impeccable Store Organization: Kroger's stores are well-designed and neatly organized, making it easy to navigate the aisles and find what I need quickly. The store layout is intuitive, and shelves are consistently well-stocked.

Friendly and Knowledgeable Staff: The staff at Kroger's are always welcoming and eager to assist customers. They are knowledgeable about the store's layout and can readily provide information about products when asked.

Kroger Plus Rewards Program: The Kroger Plus Rewards program is fantastic. I've saved a considerable amount through their digital coupons and special discounts tailored to my shopping habits. It's a great way to maximize savings and get rewarded for my loyalty.

Clean and Well-Maintained Stores: I appreciate how well-maintained and clean Kroger's stores are. It creates a pleasant shopping environment that makes me feel comfortable and at ease while browsing the aisles.

Convenient Services: Kroger's offers various convenient services, such as online ordering with curbside pickup and delivery options. This is especially helpful during busy weeks when I need to save time but still want the same great products.

Community Involvement: I admire Kroger's commitment to giving back to the communities they serve. Their initiatives to support local charities and organizations show that they genuinely care about making a positive impact.

Continuous Improvements: Over the years, I've noticed Kroger's dedication to enhancing the shopping experience. They actively listen to customer feedback and make necessary improvements, ensuring they stay ahead in the game.

Overall, Kroger's is more than just a grocery store; it's a shopping destination that consistently impresses me with its exceptional service, quality products, and commitment to customer satisfaction. Whether I'm doing my weekly grocery run or looking for specialty items, I can always count on Kroger's to deliver. If you're looking for a fantastic shopping experience, I wholeheartedly recommend Kroger's. It's a five-star store in every sense...

I have been buying 4-5 birthday cakes here for over 20 years. Today when I picked up a cake I was so disappointed I bought another cake that wasn't what my son had asked for to use instead because I thought this cake might break my son's heart. First, I buy cakes because if I decorate a cake, it looks terrible. Well, this cake looks like I decorated it. Since the cake was the chocolate with chocolate icing my son wanted and I had already bought it, later in the evening after our party, my son had a small piece. Well, when we cut it, we found someone had obviously grabbed a cake already iced with white icing, threw some chocolate on top and passed it off for what I had ordered (with a 5 day notice) at full price. The cake was dry, way over-iced, tastes old, and looks terrible. We looked closer & in some places you can even see the white icing showing through. My son is a senior in high school and today is his 18th birthday. This cake was another disappointment in an already disappointing year. I understand that the pandemic has probably caused a shortage in baking supplies and someone was probably just doing the best that he/she could, but come on. If I had been TOLD about the situation, it wouldn't have been the issue it turned out to be. With notice, I could have looked elsewhere in advance, or even today i would have been prepared and not so unpleasantly surprised. What's more, my son actually works at this Kroger. Those blue things are supposed to be balloons. Clearly chocolate over white icing. I won't be buying cakes...

Today I had a negative experience while using a self-checkout system at this store. I was yelled at by an angry store assistant for using a hand scanner during the checkout process. The assistant claimed that using the hand scanner would lead to mixed-up prices. However, I finds this claim puzzling because, based on my experience as a software professional, both scanning items at the self-checkout machine and using a hand scanner should ideally produce the same results and there were no notices about Kroger policies about uses of hand scanner.

I am thus compelled to pose the following question to Kroger: why is the hand scanner tool provided if its utilization may ostensibly lead to complications? In my personal experience, using the hand scanner has proven to be a more convenient and efficient means of self-checkout compared to manually scanning each item at the machine.

I firmly believe that interactions with store assistants should be characterized by professionalism and courtesy. Regrettably, I must express my dissatisfaction with the store assistant's demeanor during this encounter, as it left me feeling disrespected and, to a certain extent, subjected to perceived bias. I trust that Kroger places a premium on fostering an inclusive and respectful shopping environment for all patrons and looks forward to a response that addresses...