Mercer Transportation — Local services in Louisville

didn't make an appointment even though it was required, driver was rude about showing up outside our receiving hours demanded "compensation" lol. Dispatch didn't seem to understand what making a delivery appointment even is. we brought staff in early to get the guy unloaded more quickly and he kept coming in to the store to give the manager a hard time while we were getting our own trucks out for the day (still no appointment!), driver broke the seal on the load and said our guy did it. we got our trucks out of the way so he could back in to the dock and the driver then tells us it is impossible to back into this dock so he's been sitting out there blocking off access to our lot for an hour playing on his phone. You have one job and its to back into the dock and you can't do it, I guess we just make the impossible possible every day because large trucks with sleeper cabs back into our dock all the time. So this company can't drive trucks, they can't make appointments, they break sealed loads and lie about it, and are rude the whole time. If you care about your full load deliveries and don't want to receive a load of BS from your shipping company, just hire a different company.

update: driver spent 24 hours parked out in the street. unable to finish the delivery. we get the same size trucks back into this dock for this same delivery once a month for the last 20 years without issue. mercer decided that their drivers are not capable of backing into loading docks and instead took the load back to the plant. again do not hire this company if you need to actually receive the shipment, their drivers are divas who aren't capable of driving their trucks and doing the most important part of the job which is backing into the dock to allow the truck to be unloaded. complete waste of everyone's...

EDITED to 2 stars since Mercer replied reminding me 3 good years should account for something. And yes some owner operators do successfully profit here. I won't get into speculation as to why certain people are able to do so well consistently.

Been here 4 years. Last 8 months have been the worst tho. Steady decline in loads and rates to below acceptable levels. They still hiring like crazy though, even when they can't keep their current drivers busy. They have a ton of cheap freight. See picture for load board rates.

Mercer people are very nice on the phone, the agents are a bit two-faced and love to pull stunts with the load descriptions, but the coordinators are good people. Their ability to accept and book $1 a mile freight with a straight face takes skill.

What it comes down to it for me is the market is down, rates are down, contractors are struggling, and Mercer is still hiring like mad, still promising good rates. The message that sends to current contractors is...

If your looking for empathy and professionalism this is definitely not the company me and my husband lost our son in March we are getting collection calls is October not one phone call of condolences flowers card or any type of sympathy and now my husband receives a call about money for permits and a lease that clearly should’ve been squashed would hate to see them only have 18yrs of life with a child and it end up costing them as if loosing a child is not enough we get a call about money when you can clearly see when his last load was done and when the trailer was returned you want someone to recall every step of resigning when the average person can’t freaking function after loosing a child not considering we’ll he did drive from Fl to Louisville to return our equipment undamaged and basically at the cost of the driver instead we got a cold well that’s the balance and your going to pay it so no this is not the best company to drive for don’t...