Springhurst Animal Hospital — Local services in Louisville

I moved from Florida to Kentucky and had to find a new Vet. I was nervous to start over with a new place having had a good report with my last Vet. Springhurst was recommended to me by a local animal shelter. I spoke to Deb, a first class receptionist, and she was friendly, listened and very helpful. She set my mind at ease that my fur babies would be greatly cared for. I have had great experiences so far with Springhurst and would recommend them.

UPDATE- 8/7/25. Wow what a difference a year makes, and not in a good way. I am shocked at the unprofessional behavior of the staff during my visit just now. First off, when people are bringing a sick pet into the vet, they are in distress much like their pet is, the last thing anyone wants or needs to hear is loud, obnoxious behavior coming from a back room that includes loud rap music playing, and lots of inappropriate language. I almost took my cat from the exam room and left, but she needed the medicine, however, after this experience I will not be going back to Springhurst. They must have changed all their staff or management since my last visit a year ago, because it was quite unprofessional, not just the techs, but the vet as well, before she entered the exam room she called my cat " boobs"...not beebs and everyone laughed. I don't find it funny or appropriate when the animal is clearly there for sickness. I expect better and more from a veterinarian and the staff. One last thing, the rectal thermometer after it was used on my cat, was left on the metal table alongside the tube of lube...maybe they sanitize after the room is empty, but I'd like to see the effort put in while we're in the room. I have more negative things to say, but I'll save those for...

After moving to Kentucky from another state, I chose this office based on reviews and location. While my visits have been pleasant and the staff has been friendly, I question a few things that could have been done differently.

First of all, shortly after my first visit here, I decided to use their boarding service. I wasn't informed until I actually dropped my two dogs off that they would be in separate kennels, which is not okay. Considering my plans required me to immediately leave for my trip as soon as I dropped them off, I didn't have time to make other arrangements. It would have been nice to know that ahead of time; I haven't boarded with this clinic since.

Secondly, the first time I came here for vaccines for my two dogs, they never reviewed which vaccines they were giving my dogs, but instead just went ahead and did it. A discussion beforehand would have prevented my boys from getting unnecessary vaccines!

Thirdly, I was just notified that their Bordatella vaccine is a 6 month vaccine instead of the 12 month that my previous vet administered. What's absurd is that the receptionist was not able to provide any reasons showing this to be medically beneficial or necessary. The office, however, will benefit from charging me for another office call, not to mention I have to take time out of my busy schedule for another appointment.

Overall, I don't think I'd put this office on the top of my recommendations for veterinary care. I prefer offices that don't hide things and are a bit more proactive in disclosing important...

I first went to Springhurst Animal Hospital on a Christmas Eve 5 or 6 years ago with a dog screaming in pain but with no obvious illness. I chose them because they were close to my house. Dr. Stello and her team were quick, kind and thorough. After I told Dr. Stello I was a NICU nurse, she spoke to me as a medical professional, which I always appreciate, and when I told her that I did not want to spend $4000 to go to a neurosurgeon but I didn't want my dog in pain, there was absolutely no judgement. We discussed ALL the alternative options and she was very patient with my many questions and my tears. I am happy to report that with some medications and some patience, my little guy did very well! I am a rescuer and always have a rotating cast of dog characters in my home, many of whom come to me as seniors or with special needs. They offer a multiple dog discount that helps a lot with a herd like mine and even offer alternative medicine such as acupuncture and cold laser. EVERYONE at Springhurst Animal Hospital is gentle and kind with my pups and my family, from the ladies at the desk to the techs to all of the doctors! Even though I started with Springhurst Animal Hospital due to proximity, I return because it is so obvious they truly care for my pups. I will continue to see Dr. Stello, Dr. Keehner, Dr. Hankins and their team to care for my fur babies, as well as recommend them to anyone and...