Which Wich — Restaurant in Louisville

We ran across Which Wich pretty much by accident. Every time we'd visit the World of Beer I noticed the sign, but didn't think anything of it. One Friday evening, when trying to figure out what to have for dinner, we decided on Which Wich.

When you first walk in the door, the first thing you notice is YELLOW. The place is brightly colored, and yellow is the main color.

Since this was our first visit and we stood there looking like tourists, one of the employees probably sensed our confusion and wonderment and came over to ask if we needed help. He pointed out that the bags correspond to the sandwich you want to order, and you order and customize your sandwich with one of the many red Sharpies that are provided. Once you've made up your mind you hand your completed order bag to the cashier. After she rings it up she places it on a clip and then on to a slide wire, which sends it to the order preparation people.

When your sandwich is done it's placed inside the same bag you ordered it with. This really helps cut down on the confusion about whose sandwich is whose, and also cuts down on orders being made incorrectly. In the meantime you can pick out your chips and get your drink.

Speaking of chips, they have your typical assortment of bags of chips, and they also have Wich Chips. Chips that are made in the store. My recommendation: Wich Chips. They're fresh and I love the way they're seasoned.

The food delivery time was pretty fast, and you know that your sandwich will be made fresh and to your specifics (because you wrote it on the bag). I had the South Philly sandwich, and it was delivered hot and was VERY good.

One of the cool things about Which Wich is that they have their own music channel. Not local radio. Not satellite radio. Not a CD put on random. They have Wich Radio, and they played some pretty good songs in the 45 minutes we were in the store.

Long story short (and I know it's a little late for that), if you're looking for a novel lunch experience, Which Wich is your...

Just ok...there are a lot of sandwich places around, so it would have to really be "superior sandwiches", but they are just ok. My main problem is the operations aspect. You grab a bag and are supposed to use the pens to mark out ingredients you don't want. At most places, they put a whole extra line on your order with "NO TOM" or something. There were hardly any people in the restaurant but still it took about 10 minutes to get my sandwich - so they didn't rush, but still missed taking off the ingredient I didn't want. They made another sandwich, right, for me. But as a hot sandwich, the turkey was still cold. They had sent the sandwich through a mini toaster, but the bread gets hot, but wasn't enough to warm my Turkey and Stuffing. Weird having cold and hot in each bite. They have special thick cut home made potato chips! Oh boy! Except, they are all made with pepper. Why not make some salt only? So, a just ok sandwich, with pre-bagged frito lay chips (because I don't want your pepper ones), in a fairly sterile environemnt with lots of ads (the "radio" says "Wh1ich wich" between each song, and you get the founder talking about superior sandwiches at one point). Less talk, how about make a better tasting sandwich, correctly the first time, and quickly? I won't be back - Jersey Mike's does custom sandwiches but faster and correctly. They do have more bells and whistles (e.g., stuffing with turkey) at Which Wich, but still just not well designed as a restaurant. They have a lot of employees in that park area by Cabela's so they should do fine, but not worth driving there if you don't...

Another Update: To make matters worse - after completely nerfing their menu to make it like every other sandwich shop, this particular Which Wich has apparently taken on the "we'll open if we feel like it" approach to having a schedule. 2 of last 3 times we've tried to give this establishment money on a Sunday afternoon has been met with utter defeat. Either close on Sunday or be open or Sunday. We can't play the will they or won't they game.

Update: Sadly Which Wich has changed their menu and I can no longer recommend it. The turkeywhich is gone, as well as several toppings options. It makes me very sad because this restraunt used to be a cut above and it seems like the corporate management decisions as of late has made it nothing special. It's just a slightly better Subway now. Hopefully they come their senses and bring back the spark.

Which Wich is probably our favorite place for sandwiches. My wich of choice is the buffalo chicken. The turkeywich is my wife's go to. Kids like the kids meals and are always excited to get M&Ms out of the machine with the token that comes with the meals. The best thing is the milkshakes though! Their Oreo Shakes might be the best shakes in the city. Taste just like homemade milk shakes made in a blender. Because they are! Also like the ordering process, just check the toppings you want on the bag and had it over. No chance for miscommunications....