United States Postal Service — Local services in Louisville

I the past year to year and half I have has such terrible experiences with the Louisville post office. I don't even know were to start I am about ready to file a formal complaint to whom ever the highest person I can get to. I live in Louisville co but work in Longmont I have had to resort to having things sent to my work, lucky for me my boss is okay with this. I am so sick of have to call the post office to track down my packages because they never get delivered on time when I have them sent to my house. I live in a condo complex where most are individually owned so there is no leasing office, we have parcel boxes next to our mail box's that have been locked for over 3 months! We have complained and complained and yet nothing has been done about is. I had to go to the post office to get a package and told them about it and one the works said "oh yeah another one of the residence came in and threw a big fit about it he was not happy" I said "yeah that was my husband." I just couldn't believe how inappropriate she was with me! I don't know who I have to talk to get these issues resolved but I can see I am not the only one who has had problems with them. Until then i will continue to have things sent to my office though its ridicules that I...

I moved in October and put in a forwarding address. Some of my mail got forwarded... but, 2 weeks later, when I tracked a very important package, the USPS tracking software said it was delivered to my previous address. The software gave me NO WAY to further pursue this as a MIS-delivery. So after getting to the post office 20 minutes before it opened, so I would be first in line, the postal clerk immediately up-leveled my problem to the supervisor, Andrea. She immediately TOOK CHARGE.She filled out forms, gave me a copy of the action she was going to take. She then contacted the mail carrier to get my stuff out of my obsolete mailbox and get back into the forwarding-system... She then followed up with a phone call saying she had done this. So 5 starts for Andrea... Thank YOU for going above and beyond the call of duty! And 3 stars for the USPS software that tells you something is delivered ...but leaves no way to pursue a situation where something SHOULD NOT have been delivered in the first place... but instead forwarded. Thank you Andrea for making me feel heard after a frustrating 3 days of trying to solve this without having to come to the Post Office during COVID. You restored my faith...

If you are applying for a PASSPORT here, READ THIS.

My one star review is for the incorrect information listed on their website on this specific location. First, they specify that they can take a passport picture here, they cannot. They said that the camera has been broken for over a year and that they don't know when they will have it fixed. Someone should update their website information or get the camera fixed. Next, they say that their passport hours are between 10AM-3:15PM, but they had a sign inside saying that they would be from 10AM-1:00PM which didn't help much once we were there. So when we got there at 12:50PM expecting to take a picture and turn in the application, we were unable to, due to the lack of a picture. There was no time to quickly go to the Walgreens to get a picture, comeback, and turn in the application on time because their hours were incorrectly listed.

All that being said, just make sure you bring an appropriate passport picture and call ahead of time to see if their hours...