The Home Depot — Local services in Louisville

We just purchased a home, and have been spending quite a bit of money at several Home Depot stores over the past 3 months. Yesterday, we planned on renting a texture sprayer to texture all the ceiling in our home. I had been checking online, and saw the machine we needed (and the larger one) was available in Louisville, Colorado (#1506).

We drove 40 minutes from our home, and arrived at 8:00 AM. An assistant manager was training a customer service employee to work the tool rental department, the tool rental supervisor didn't plan on arriving until 9:15 AM. We grabbed the tool we wanted to rent, and went up to the front. My husband realized it was missing a part of the sprayer, and asked where it was. The assistant manager was on his cell phone (I think talking to his boss) throughout this whole encounter, and without saying anything walked over to the larger sprayer and handed us the nozzle for it and walked away. Quickly, we realized this nozzle would not work since it wasn't for this machine and wouldn't fit. The assistant manager had walked off on his phone, abandoning the customer service employee who had no knowledge of any of the tools. She called over help, who told us she could rent us the larger machine at the same price.

We pulled out the larger machine, only to see a handwritten sign below it that the machine was down for maintenance (not sure why it was displayed on the floor like it was available). So even though BOTH machines were listed as available on the website, neither were available for us to rent. So that was a waste of 1 hour in the store (with no help from any employees and an awful assistant manager who didn't care about us as customers at all) and an hour and a half of driving.

We went out to our car, called the Boulder store to double check what was listed online to rent was actually available (#1546) and the employee on the phone told us all their texture sprayers were down for maintenance. So we called the Thornton store (#1548) and the employee on the phone told me all were available and ready to rent. So (much later than we hoped for) we arrived to rent the sprayer. The Thornton employee was SO helpful (didn't get his name) and was super great at explaining how the tool works and giving us tips on what to buy and how to use it.

Every Home Depot (especially the Louisville and Boulder location) should model themselves after the Thornton location. Hopefully this feedback is helpful and can be dealt with so no future customers have to waste as much time and money driving to the Louisville and Boulder location only to be disappointed and...

Parsnips, radishes, beets -- Each embarking on a jaunt from seed to maturation. Each of them neighbors, cohorts, and colleagues In life and progress and in nothing else. A small underdeveloped beet acknowledges the leaves and magnificent size of all the other beets, Brassicaceae, and Apiaceae. It longed in it's own way to be as large and magnificent.

A farmer approaches nearby, he pulls and pushes, laboring for gains unimaginable. Suddenly the mature vegitables were harvested, uprooted by withered hands to fulfill their purpose. This left the underdeveloped beet in the soil, alone to sit with holes in the earth, vestiges. The farmer toiled with his worn plow, from Home Depot off of Dillion, near McCaslin Blvd, and as the light left the area, he returned inward to hang his hat on a hook of which his father's also used to find purchase upon.

Morning comes and duty calls. There I sit waiting with trembling knees. He always comes. He never relents. He is steadfast in his demands. My udder quakes without me commanding it to. I try to bleat but I cannot. I know what I must do and what is demanded. I yield and concede. Milk is pulled from me as it is every work day. While it happens, I picture my off day, what I would do with just a taste of sunlight on my parched overlapping lips. Sunlight on my accord. Shade or sun of my choosing. Water when i want it. Food on my terms. He finishes with his pale and I sigh.

Nightfall. Inside the farmer's family enjoys mashed roots and salad. Cheeses of my own biology. They rest for now. Outside I and the underdeveloped vegetables know no other existence than to simply fulfill requests of us, and there were no requests...

It is better to have silence than music played through a tin can.

It’s not the song selection- I’m sure there’s a well-researched company policy on what 80’s covers encourage the most generous Milwaukee buyers.. it’s the speaker quality.

Most folks don’t notice and don’t care about the difference between pro-audio and off-the-shelf mediocrity, but you don’t have to be discerning at all to suffer the static chatter of what are clearly broken or worn out speakers throughout the store.

I would prefer silence, I would prefer a high school marching band, or a crisp, clear, never ending announcement of where every item in the store can be found, Anything as long as it’s not this trash audio.

Speaking of tin cans, the very construction of Home Depot spoils cell coverage- this is an issue with every Home Depot not just this one. The complimentary in-store wifi has never once been useful for me, and there are few if any knowledgeable attendants to show you where things are. I believe the app was supposed to supplant those helpful old faces but of course without service you’ll never have the pleasure of navigating the Home Depot app.

Just an all around unpleasant place to be. I don’t want to be there, the people working there don’t want to be there.. at least once in a while they have something that I need which is great but I’d pay more at an independent hardware store that wasn’t funneling money to Atlanta while making an unpleasant dead zone (by all meanings of the phrase) out of what might otherwise be a sunny continuation of the Marshall...