Geek Squad — Local services in Loveland

Just using my Best Buy review that included interation with Loveland/Centerra Geek Squad:

Had a GREAT experience yesterday (4/13) and a simply HORRIBLE experience today!

Bought a Garmin solar assisted smart watch yesterday - they were MORE than glad to assist me then. Having problems getting the USB power cord to function, I went back. Couldn't get ANY Best Buy employees to even LOOK at the cord/connection; I was sent directly to Geek Squad. No one there would even look at it. Spencer said my only choice was to make an appointment for a future date because he was "going home in two minutes", once again without even so much as looking at the watch they were SO happy to spend time selling me yesterday!

Went to Greeley Best Buy next. Had no less than THREE Best Buy employees try their luck (not even suggesting Geek Suad) before suggesting it was defective and should be returned. They didn't have a replacement but were more than happy to have a replacement sent to my residence within two days! Yes, I lost all my setup and data but, at this point, I was just pickled tink that I receiving positive customer service!

If I were so bold, I would suggest Loveland/Centerra Best Buy and Geek Squad employees spend some time at Greeley in order to learn what...

Made an appointment for a broken iPhone screen. I was told it would be 10-12 minutes to run a diagnostic on my phone, it’s a broken screen I don’t know why we need a diagnostic but OK. Forty minutes later the tech said he was done and needed to check for parts, I had an appointment to fix a broken screen shouldn’t we have done this before his 40 minute diagnostic? He came back and told me they don’t carry parts for red iPhones and I would have to go to Boulder. When I asked him why I had to wait for a diagnostic when the screen was clearly broken he ignored me and continued working on his computer, he didn’t look up he didn’t say anything just ignored me until I walked away. That was my first and last experience with The Geek Squad and I will never go back to...

Ugh these idiots!!!! I live in Wellington and make the drive down the this sorry excuse of a Bestbuy to get my phone replaced. I recieved a call for 4 days in a row stating my phone was in, then when I get there they dont have it. Give me some BS story then when it does arrive they try EVERYTHING to activate it and cant, give me some BS story. Ive had a USELESS phone for over a week trying to get it activated through my sprint account...they gave me a VERIZON phone! They asked me 3 different times in the store to verify I had a sprint phone ordered, how do you...