Baker Chrysler Dodge Jeep Ram Lowell — Local services in Lowell

This dealership needs to embrace organization and communication. I made an appoitnment to meet with a salesman about a truck. Got there and he had another person he was waiting on and we were ignored. They pulled up the wrong truck. We went over and got the truck ourselves to take for a test drive. Finally managed to talk to the used car manager and worked out a price and some repair work on rust Sakesman still too busy. . It was Saturday and we were told the truck would be read the following Wednesday. We were told to go get something to eat while they did the paper work, and this was a cash sale. When we got back we were told we "ate too fast". We sat and waited another 20 minutes before we signed the deal and left the deposit. We paid for the car in full on Monday. We did not hear from them the Wednesday the car was suppossed to be ready. On Thursday took 5 phone calls, send to several voice mails, before I finally got the body shop person to tell me they were upgrading the repair and it wouldn't be done until Wednesday the following week. None of this would have been an issue if they communicated with us. Larry in the bodyshop was great . He set up an appointment to pick the car up at 4:00 today. He sent me a text to confirm. I called the used car manager at 3:45 as we were leaving to get the truck and was told. They were just now bringing it up to clean. (Larry had delivered the truck to them at 4:00 the day before) I thought I had until 4:30 he said on the phone. When I got there I showed him my text he said, "Oh it's just a case of miscommunication" . I replied, "Yes there has been quite a bit of that going on. I''m just surprised because the truck was delivered here last night at 4:00, that it wasn't reaady. I texted back the body shop. Larry was very nice and apologized that the dealership had dropped the ball again. He said he wished he kept the truck and cleaned ithimself. When we finally gor the car at 4:25 they never even apologized. I guess they are not interested in repeat business. This was a cash sales of 7,500. The salesman who basically nodded at us will make a nice commission for doing nothing. (He didn't even go on the test drive. Did not discuss the features of the car.. he did nada nothing) It was the strangest experience at a car dealership I've ever had. The saleman and manager acted like having to tell me when the car was ready was a huge inconvenience on their time. When I talked to the saleman he said, that the sale was done and I needed to talk to the bodyshop about when to get the truck (I guess because he had worked so hard on the sale LOL) I actually enjoyed the Body shop person Larry. I laughed about how they managed even to mess up picking up the truck. Apparently an entire day was not enough time to detail it. (Wash it and take the sticker off) We got the car with water dripping off it. The key to the car wasn't even on a key ring. Usually dealerships give you a keyring with their logo and phone as an advertising method. The only thing I could think of is that this dealership is not interested in any return business. There are many many car dealerships in Grand Rapids, my advice is to...

Service Customer Beware!

So to start things out and be completely transparent. I work on precision equipment for a living and build powersports engines in my spare time. My truck has the lifetime Maxxcare warranty.

First visit was for intermittent overheating problems. The original diagnosis was that the truck was missing a fuse for the cooling fan. After paying diagnostic fees I took the truck home and did some research. That fuse location is NEVER used in the 1500 series pickups. Did some basic diagnostics to find that the cooling fan was bad. Took it back and they repaired. No compensation for the money wasted on the prior bogus diagnosis.

A few weeks later my engine begins knocking. Take it in for warranty repair explaining to them that I believe it to be bottom end. They proceed to rip apart the top end calling it a bad cam and lifters. I went in and inspected parts at this time to discover nothing wrong with the cam. Being that it is being covered under warranty I don’t care if they want to throw parts at it. After reassembly they discover that the noise is not gone.

The next step is to finish the diagnosis and drop the pan. When they do this they find that the rod bearing has failed and scored the crank. They contact the warranty company and the inspector comes out. At this time they decide to deny my claim. After 3 hrs of sitting on hold I get ahold of Chrysler. 10 min later after providing indisputable evidence they decide to cover the new long block.

During the repair they somehow manage to smash out the rear window of my truck and damage my topper. They did “repair”the damage. Apparently the cheapest least effective way possible. The day comes that I can finally pick up my truck. After an hour or so of cleaning glass I am ready to let my kids in it. Fast forward to the first snow a week later. I put it in auto 4x4 and it spits off a passenger side CV shaft. This ends up costing me a vacation day and $3.50 in materials to fix. Next on the list is when I go to hook up to my trailer. I go to the back to pump up my air bags and to my almost surprise the air line going to the bags is destroyed. Another couple hours wasted on that repair. Now I have 4K miles on the new engine. Today I hear rattling from the engine bay. Further inspection shows loose fasteners. I believe I am done with fixing their repair now.

If you skipped to the end...... the basic moral of this review is that I will push my truck past Betten Baker in Lowell MI before I EVER let them work...

My husband Michael, and I, had quite a long journey in selecting a brand new automobile! 🚘 ...We began our search in Lowell, at Betten Baker CDJR dealership, with sales agent Corey Clark, a truly super man. Corey Clark is a very kind, caring, informative, helpful, guy, whom is also very patient. He had to be! We were very unsure and particular as to what we wanted in a vehicle, and we were quite fussy in our many months of searching. We had traveled about to several towns visiting various dealerships. We found auto's we liked, received quotes, and kept searching. We kept coming back to Corey Clark, at Betten Baker CDJR, in Lowell! Corey kept his interest in us in trying to help us select the right vehicle for us. Corey Clark never once pressured or pestered us. We test drove many vehicles. After allot of searching around, we decided to give it a rest for a few days instead. Voila! Our long wait paid off! We saw that a new vehicle had arrived at Lowell Betten Baker CDJR dealership, and we headed there the next day! Corey graciously greeted us. He was very busy in helping the buyers in the pick up process of the sale of 2 new vehicles he had sold. We were allowed to test drive the new 2023 Jeep Compass that caught our eye! It is an awesome RED vehicle! Corey Clark was available to chat with us once again, and we decided on purchasing the pretty RED 2023 Jeep Compass, with trade-in of our beloved 2014 Jeep Cherokee Limited, which had served us well. We proceeded with Corey Clark in the buying process! The wonderful staff at Betten Baker CDJR dealership of Lowell, Michigan, are very helpful people whom put "You" the customer, first and foremost with kindness, respect, patience, honesty, sincerity, and care! Thank you very much Corey Clark, and Drew, and Jerry, for staying after hours on a Saturday, to help us finalize our purchase! You made our day! 🙋‍♀️Hello to Dianna 🙂 ...Hey Corey Clark; we are really enjoying our new...