Found Gaming — Local services in Lubbock

I recently had a DualShock 5 controller that needed a battery replacement, and me, being an IT professional, always find it best to let people who know exactly what they're doing perform the work. However, there ended up being an issue with the repair charges. I was informed by one of their employees that I would be contacted with a price before the repairs were completed. I was not contacted, and I was also not shown a form that listed the repair prices before I authorized the repairs, assuming that I would be able to either accept or deny the job before repairs were initiated. This, unfortunately, did not happen.

After returning to the store, they did everything a place that cares for their customers should do and made it right for me. So, for anyone worried about going to a place that treats you as nothing but a number, do not hesitate to go here because they truly care about you. Their customer service is EXCELLENT, and they will do what it takes to make sure you are treated right. Beyond the pricing issue, the work done on my controller was HIGHLY professional and the turn around time was FANTASTIC.

Even beyond that, their collection of used games is WELL above par and they have some VERY rare games that you won't find anywhere else in town, I can promise you that. Also, the prices on those games are what you would expect from a place that isn't trying to rip you off and cares about gamers and their needs.

I would do business again with this place anytime, and you should, too, and if I could give this place 6 stars, I...

Update: after talking with the owner we decided to bring our Xbox back in for repair. We found out that there had been some miscommunication between employees and she was quick to act and repair the situation. We really appreciate all you did to make this right!

We took our Xbox one and controller in to get cleaned and repaired, at the time we took it in they told us 2-3 days and it would be ready. 5 days later we still hadn’t heard anything so I called they said they had cleaned the Xbox but it needed a new fan and for the part and labor it would be $65 plus tax. We declined them putting the fan in and then asked about the controller which they informed us they had not got around to fixing. 5 more days and still no update so I called back a second time and they told me it was done but no one had ever contacted me. Today I went in to pick it up, it’s been there for 2 weeks and our Xbox is in literal pieces. Because they never put it back together and on top of that didn’t even offer to put it back together when I came in for it! How can a store have a system for 2 weeks and return it in pieces! It’s so unprofessional and it’s safe to say we won’t be...

This store is a great place for vintage & pre-owned games, comics, figures and more. I've been in several times over the year so here's my take. The employees, like Cody for instance, are all knowledgeable, hardworking and very quick to help. If they don't know the answer to your issue, they are quick to research something to make sure you have a resolve. The selection is pretty vast for a small location. Biggest selections being vintage games, seconded by figures like POP's. Everything is inspected and tested before trade in. Some things they even repair in-house so they can guarantee your product works. The prices are very no-fuss. They use a pricing guide, the same that many similar shops use, to offer a fair price whether you are selling or buying. All in all, I've been really impressed with Found Gaming over the year....