Kroger — Local services in Lynchburg

I visited this Kroger last night @ 8pm. As I’m walking out there are two able bodied men and an older woman talking bad about someone that was pushing carts. (First thing I don’t like why am I hearing your employees bad mouth another one and not a working themselves) so naturally I’m looking for someone that’s struggling and I see a young ethnic girl PUSHING CARTS IN THE DARK ALONE. I called the Timberlake Kroger customer service and asked for a manager. I talked to a woman named Amanda. (Calling her out because she needs to be). Asked her if she was aware that there was a teenage girl pushing carts alone in a dark parking lot with two able bodied grown men just standing around talking bad about another employee. She said she would make the employees aware of it and take care of it. Well 10 minutes go by, I’m watching this girl and there’s a the man that was talking bad about the girl on the other side but where’s this girls replacement? NO WHERE TO BE SEEN. I talked to the girl asked her how old she was, she’s 16 years old and SHY. She spoke softly and was just well 16 years old SO I CALLED BACK. I let Amanda know that this girl needs a replacement bc she’s 16 years old and it’s DARK and she’s in the back of the parking lot that if you know of this Kroger isn’t well lit. Even if a person can easily snatch that little girl up but all Amanda had to say was “That’s her job”. Did not apologize for the behavior of her employees and had zero human decency because WHAT KIND OF OTHER WOMAN LETS A 16 YEAR OLD GIRL PUSH CARTS AT NIGHT WITH NO HELP AND UNSUPERVISED. That’s DANGEROUS. I will continue to shop at this Kroger bc I will be looking for stuff like this and I’ll call again and let them know until they FIX it because that is how young girls go missing. She has a family that loves and cares about her and it’s sickening that a customer can point out how wrong it is but a grown woman can’t just look out for the little girl....

Update:

From my last few visits, things seem to have made an incredible turn around. The employees seem happier. People will talk to you, make eye contact and generally seem to mean it when they say, "Hello.", or "Have a nice day." I have not seen anyone barricading an aisle and when I have seen people stocking, they have seemed to be aware of their surroundings and that they are not the only person there.

I was seeking a particular product a few weeks ago and asked 3 different people and was sent to three different places, to no avail. I did eventually find it, on my own. Not exactly what I was looking for, but it worked. I would have stopped what I was doing and walked the customer to where I thought it.might be, for an item that might be a little obscure, and then asked a higher up.

The atmosphere just seemed, generally, a lot happier and lighthearted, yet more professional, like a neighborhood grocer should feel.

Rating raised to reflect the attitude difference and feeling of the store.

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It's okay. I guess, as someone who worked in grocery for years, when I was younger, I expect more.

Produce seems to manhandled sometimes. They haven't seemed to get a grasp on people wearing masks and social distancing, but I am not not naive enough to think they can force people to do anything. I usually get the shopping done and exit as fast as I can, while my wife checks out, as to stop the onslaught of people with no care in the world getting into my space.

The one major thing that bothers me is the employees working grocery who don't give way to customers. The block the lanes, cut you off and act as if you are a nuisance, most of the time. They should really always give way to the customer. Smile, offer to help and be aware of their surroundings, as opposed to being...

Great grocery store with a wide variety of products. They provide wonderful customer service and offer many different services at this location. I personally am a fan of their low prices and wide variety of cheese. Their sushi chef is marvelous and kind. Their all natural/organic section is huge and well stocked. They offer checkout lanes with cashiers and a small self checkout with 6 registers right beside one entrance. There is a click list option where a customer can shop online and then pick up the groceries without having to get out of the vehicle. You can pay and have your groceries loaded by a friendly store associate and save lots of time. This location even has its own gas station and provides a 3 cent discount with a store provided savings card for each customer. The more you shop, the more points you accumulate and the more points you save at the pump. They also provide special deals where you can earn extra points and or free items with this card. Get Kroger-ing today and get your store discount card to start saving more. Did I forget to mention Starbucks is inside! This store is also surrounded by a few other wonderful retailers and a recycling center. You can meet with a friend for lunch or dinner at TGIF or Subway and then go shopping at Kroger. There is also a nail salon so you can get pampered, plucked, and polished from top to bottom before or after you shop. Get to Kroger and enjoy the experience, the friendly atmosphere and...