They made me cry—literal tears of joy!
I walked into Austin's Fine Diamonds and Jewelry just 30 minutes before closing, and despite the time, I was greeted with the warmest welcome from the kindest staff (and an adorable dog!) you can imagine. No rush, no stress—just pure kindness and a genuine readiness to help.
I was on the hunt for a new chain after mine broke, desperately needing to wear my 23-year-old pendant for my birthday. I didn’t have the broken chain with me that day, but the team assured me they’d be there the next day to help.
And they absolutely were! The next day, I returned with my pendant and chain, and once again, I was met with patience and warmth as they tried to find the perfect match. When we couldn’t find a chain that day, they told me not to worry—they promised they’d fix my chain or find something just right the following day.
Fast forward to the next day (and get ready this is where the tears started), Austin and Natalie were beyond wonderful! They understood that is wasn't just about a chain—it was about me feeling connected to something deeply personal on my special day. They worked within my budget, found me the perfect chain (because mine was beyond repair), and made sure everything was absolutely perfect.
What they gave me wasn’t just a chain. They gave me the confidence that my pendant would be with me for my birthday, and a sense of pure joy knowing they cared about what mattered most to me. Complete strangers, going above and beyond to make sure I had the best birthday ever—and I did, thanks to them.
You can go to other jewelry stores, sure, but if you want an experience filled with warmth, kindness, and people who truly care about making you happy, Austin's Fine Diamonds and Jewelry is where you need to go.
I could say with confidence that they're...
Read moreAustin is a very talented creative jewelry designer and creator! His attention to every detail is extraordinary. My wife lost her matching wedding band 20+ years ago. I replaced it with another one but about 5 yrs ago my wife expressed she missed her original one that matched mine. I looked high and low and couldn't find anyone who said they could create an exact replica. My son knew Austin and went to him to create his engagement ring and wedding bands for his wedding in 2025. When we saw what he created we were so impressed we asked my son if he thought he could replicate his mother lost wedding band. Without hesitation he said "Absolutely, I can't see why not". So we went to Austin, he didn't hesitate and he did it to perfection. My wife cried it was so beautifully done. When she lost her wedding she also lost her engagement ring. I replaced that too. She really liked the main diamond but would have preferred the 2 side baguettes were smaller and shaped differently. Austin to the rescue! He created 2 diamond stud earrings with the 2 side baguettes and designed a new setting with perfectly sized and shaped baguettes that also incorporates part of the design of the wedding band into the band of the new engagement ring. He is an absolute artist and the only...
Read moreI had an amazing experience purchasing my fiancée’s engagement ring here, and I can’t recommend this shop highly enough.
We first visited for a jewelry repair and were helped by Cecilia, who was incredibly kind and helpful. We felt so genuinely appreciated during that visit that my partner and I both agreed: when it came time for the big ring purchase, this was the place we’d return to.
After seeing a design we loved at Tiffany’s (with a price tag that was frankly outrageous), I came back on my own to work with Austin, the owner. He was incredibly accommodating — he tracked down all the details of the design we liked and presented multiple diamond options that fit both the style and my budget. He walked me through the process with transparency and care, making sure I felt confident and informed every step of the way.
The final ring is stunning — even more beautiful than the original inspiration — and the quality far exceeded what I would’ve received at a big-name store. I got better specs, a better price, and a truly personal experience.
Everyone who sees the ring says, “Oh, he did good!” — and while I’ll gladly take the credit, the real credit goes to Austin and his incredible team. Thank you for helping create something so meaningful and...
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