Extra Space Storage — Local services in Lyndhurst

It will soon be my 3 year anniversary with the Lyndhurst site & each day has been a stress-free pleasure. Louis & Stephanie are always at the ready to offer assistance, give invaluable advice, answer questions, right down to navigation guidance into the loading zones.

The property is well-managed & maintenance issues are promptly addressed. I truly rate the staff & premises with high marks, & wish them continued success.

Update @ Thurs., Jan. 30, 2020

I continue to be a very happy & satisfied customer. The past few months have been very overwhelming, & Louis & Stephanie have been so helpful & patiently accommodating.

I've received great advice on storage consolidation & unit assignment, as well as "crowd control" assistance where synchronizing multiple tenant access activity was needed.

I've already referred my sister to this site, & intend to inform others going forward.

Thanks again to the great staff!😊 Today's update @ Friday, March 31, 2023:

Happy 6th anniversary to Louis at the Lyndhurst site!

He continues to be the go-to savant on all things storage. Very knowledgeable, informative, efficient & has very good people skills.

From day 1 he's always stepped up & offered very practical advice & answered all my questions. He's attentive to details & maintains the premises very well.

Thank you so much for all the fine services & I'll continue to refer this facility to potential clients.

Mon. 3/11/24 - new review

Today I had the pleasure of meeting Edwin at the Lyndhurst site. Happy to say the same level of professionalism & helpfulness is still there.

For the last 7 years I've enjoyed Louis' & the team's caring attention & efficiency & I continue to share this experience with others with storage needs.

My continued...

I booked my reservation for a unit online and Wesley called me back. I had lots of questions to say the least, as this was the first time I was using storage. Wesley was knowledgeable and courteous. He made me feel comfortable with the unit I decided on and took me for a tour around the facility so I would know where to enter and exit and the best way to access my unit. He brought me to see my unit and it was a perfect size like he said. He informed me of the hours of operation, sold me a lock for the unit and most importantly, asked me if I had any questions and he had hoped he provided me with good customer service. I feel like good customer service is hard to find, and he provided me with GREAT customer service. I even called back to ask if all my stuff didn’t fit into my unit, did he have something convenient available that would be bigger and he assured me he would make it work for me-not to worry. He would make it happen. He even offered to help with any items that were heavy if needed to move my unit upstairs. He made everything SUPER easy. Thank you again, Wesley! You’re an asset to...

I have have very positive contact with associates Luis and Merrisa. Both are outstanding professionals. Recent storm water issue notwithstanding, I saw them rise to the occasion on what I consider to be simply an act of nature. The weekend following this event he allowed me to pull the wet carpet from my unit asap. I also tagged bases with Merrisa to advise her of this and that my belongings appear to be ok otherwise. I did this so she could take note of the fact that my storage unit is now ok after cleanup. I also stopped by the following weekend and and found that my unit has no further problems. Merrisa was very helpful professional and compassionate. Her customer service and that of Luis is quite outstanding and I really appreciate them both ! All things in perspective, they care deeply about customer issues and follow-up when necessary. Besides post storm OPS, I always find the facility to be clean, temperature controlled and well managed. Kudos again for the Team of: Luis and Merrisa I sincerely appreciate their consistent good efforts !

Thanks...