University Audi Lynnwood — Local services in Lynnwood

I went into the University Audi dealership to checkout a used vehicle. As I entered, I walked by one sales gentleman at their desk and I gave a head nod but didn’t get anything back. Not a big deal. I walked up to another desk, "How can we help you?" with no introductions. Not a big deal. I told them which vehicle I was interested in. I didn’t get much information about the vehicle and found that intriguing, but the vehicle wasn't an Audi either. Fortunately, there happened to be a kind gentleman from a third-party working on a nearby vehicle and provided me with additional information. I thought that was awesome; however, that was it for information. I noticed some air noise coming from the moonroof and pointed it out. He didn't say anything and closed the "door" without saying anything. We returned to talk numbers and it was your standard messenger-style experience. I told them a target based on my research and they stated that they'd be willing to work with me as they "won't lose a customer over a few hundred dollars". I won't go into details or numbers, because that’s not very professional, but negotiations ended “Thank you – bye” and no deal. A few days later, I received a call asking if I was still interested and if I would like to continue negotiations from where we left off. I said yes but will get back to them within the day or two. I thought about it and decided to drop in unannounced later that evening to see what kind of experience I will get. I had brought my checkbook, calculated financing, and was ready to close on the car. The first thing I noticed when I walked in was that I could hear an NCAAB game. I looked around and didn’t see it on any TV and realized that it was on in one of the offices. I understand, they’re big games and people really get into it and I was curious to see if it affected my experience. I asked if I could speak to the manager, because I had already gone through a sales associate and I know that you should speak with the manager when ready to buy. Well, the sales associate kind of blocked me right away and asked if I wanted to work with my previous sales gentleman instead (or even be willing to work with them). I said no, I am ready to buy and I will speak with the manager. The sales associate leaves and comes back to tell me that the manager is unavailable right now and if instead I wanted to check out the car again. I accepted as there was one other client and they seemed to be towards the end of the process. I assumed it was at a crucial moment given the other associate was in the office too. While the sales associate went to retrieve the vehicle, the manager came out to speak with the other client to congratulate them and then went back into his office. Sure, not a problem. The vehicle is now pulled up front and as I was headed out there, the other “associate” went outside first and starting speaking with them. I don’t know what was whispered in their ear, but as they walked away they gave me a look that I did not appreciate. The sales associate asked where I had left off in the previous negotiation and I told them where we had left off and what my negotiated position was. I stated that I was willing to work with them and continue the negotiations. The sales associate goes in to speak with the manager. A few minutes had passed and the sales associate returns to tell me that they are not moving on the price. I told them that’s interesting based on what I was told earlier that day and what had been previous discussed. The sales associate stated that what I had said didn’t sound like something the previous sales gentleman would say or do and that they were not looking to negotiate on the price. I was appalled. Someone is lying and lying is not good for business. You discredit yourself and the business. I made one last effort of trying to deal, but no to avail. I went on my way and visited other nearby dealerships where I have been treated much better and my experiences being more pleasant. They dropped the price by $500 two days after my visit and it dropped 500 again...

We had a frustrating experience with University Audi in Lynnwood yesterday. A 2018 Toyota Highlander with 8400 miles was listed late last week. Exactly what we were looking for, so I spoke with Isaac (who was friendly and helpful) and was told that the vehicle was in basically new condition (as you would expect with 8400 miles). The vehicle had just been traded in, was going through detail, and would be available to pick up on Monday (yesterday). We decided to lock it down, sight unseen, and filled out all the paperwork through docu-sign. Keep in mind, we are a 4-1/2 hour drive away, so looking at the vehicle first wasn't really a viable option, and, we were assured it was in perfect condition, with no damage. Our first indication of things to come was when we were told they would not accept a wire transfer from my credit union that's based in Oregon. Just their policy, we are told. They will accept a wire transfer from Umpqua, of which there's a branch about 12 minutes away from the dealership. Monday morning, I go to my credit union to see about transferring money from there to Umpqua, and explain what I'm trying to do. She says, something isn't right, there's no reason they can't accept a wire transfer from us, it's your money. She gets on the phone with University Audi, who tells her the same thing. She explained to them how the wire transfer process works, and that it makes no difference if I'm paying with a wire transfer from my credit union, or from Umpqua. They finally agree to accept a wire transfer from my credit union. Then we realize, the wire transfer has to be placed before 2 pm in order for it to go through. We won't get to the dealership until after 2 pm, which gives us no time to inspect the vehicle first. University Audi tried to convince my agent at the credit union (and I) to just wire the money now, so everything will be ready when I get there 4+ hours later. I'm not comfortable doing this until I can inspect the vehicle, even though I'm pretty confident they're being honest with me and that it's in the condition they say. My credit union rep advised against this, as there's no easy way to get them to refund us once they have the funds. So we devised a plan for me to wire funds from the credit union to Umpqua, and wait until we inspect the vehicle, then drive the short distance to the Umpqua branch and complete the wire transfer from there. We arrived at University Audi around 2:30 and looked over the vehicle. As expected, it still smells new inside, and appears to be in excellent shape...except for body damage on the lower part of the right rear passenger door, and paint damage on the fender by the right front wheel. Someone had attempted to repair the door damage, but it was still quite obvious, and the paint was chipping away where they had tried to blend it into the rest of the door. They kept telling me "Carfax doesn't show there's any damage". I don't need verification from Carfax to see that there's been some type of body damage. I called a bodyshop that had previously done work for me, and he asked me to take pictures of the damage and text them to him. He responds back shortly, advising me to pass on purchasing this vehicle. He states "the damage is in line with the door shell intrusion beam, so the door will have to be replaced. This is also a three stage paint, so the paint will need to be blended both ways, right front door and right rear quarter panel. With the paint damage to the right front fender, the entire right side would be repainted. You're looking at $5-6k or more to repair." I showed this to Isaac my sales guy, who tried to convince me that because it's in good mechanical condition, my wife and I should overlook the damage. They were unwilling to budge from the full price offer we had originally agreed upon. We declined to purchase the vehicle and departed. University Audi was not upfront with us about the condition of the vehicle before my wife and I both took off work, and wasted 9+ hours driving up and back. See...

I would like to give this place 0 stars. But it’s too sad that Google only allows 1 star. Stay safe from the premium warranty protection scam from Joey.

I bought an Audi from University Audi Lynnwood in April 2022 and signed up for additional premium warranty protection because the sales manager (Joey Rothstein ) pushed us, which cost $ 3,500. I decided I did not need it as soon as I returned home and requested a cancelation less than a week after purchase. (Please note, I called them to cancel it the next day, and they told me I needed to come in person to make this cancellation even though I went in less than a week.)

The manager said the request has been taken, and it will take 60 to 90 days for the refund to be posted back to my account (which will be reflected in my auto loan balance automatically).

I followed up with the manager after 60 days back in June 2022, and he asked me to give it some time. I followed up, and the manager finally ghosted me in August 2022. He stopped responding to my emails, I could never get hold of him on the phone (he is always talking to someone or on vacation, etc), and I could never meet him.

I do know he is still working at the same place; it's just that he is avoiding contact. Besides this, whenever I call, I have to explain my entire situation to someone else working there, and they seem not even to care or bother because it's their manager's responsibility.

After several months of follow-up, one of the people working there ( named Chase, thankfully took responsibility for following up) said he would work on my case and contact me back. However, after 2 to 3 weeks, I am still awaiting a response. Whenever I called back, I couldn't get hold of him, and when I finally did, he said he was actively working and had no update.

This is 3500$ (a whole chunk of money). I am seeking help to escalate or move forward in this matter. I am a working mom with two kids and a busy schedule. It was so hard for me to constantly follow up during my work hours as the store hours of operations are 10 AM to 6 PM :(

I was going through a family situation all of 2023 with my father’s hospitalization, and I couldn’t do anything on this follow-up.

When I took this premium warranty protection, I was not told/disclosed that it would take 60 to 90 days for a refund. I could cancel anytime in 30 days and get a full refund. Since this was an additional 3500$ on top of my existing loan amount, my interest rate bumped to a .25% increase. Despite this, they have taken forever, and there has yet to be progress.

I will take this up with BBB, but I wrote a review here to warn so no one else has to go...