Five Below — Local services in Macon

I had very good experiences in the past but today two of the associates were rude and unprofessional. They informed me that it's against their policy for customers to check themselves out now. I felt personally offended. Like they assumed I wanted to steal something. It's not even about what we said but how they did it. Pure nasty. I will not be back to any of your stores due to that experience.

Had another bad experience a manager who claims his name is bre who would not give me his full name. I came into the store after purchasing two pairs of gaming headphones that were staticy, I had to literally turn the aux part in circles to get it to work. Instead of exchanging the product due to it being defective he says he will test the product himself. It was rude. He came back from the back of the store and stated that it did work, our policy is there and I can't exchange the product since it's opened and works. I cannot try headphones without opening it for one. For two why would I come to the store to tell you something did not work and lie. I am disappointed in the rudeness of the manager and his refusal to contact someone else to assist me. I called another store and she said it should be exchanged and offered to do that at her store. I appreciate that however it's about customer service. Many think that one customer does not matter but we add up. Five below employees bad service reflects on the whole company. I tried to reach out to customer service and left a voicemail and was not contacted back. Will not be back. I would rather pay three times the price and receive good customer...

First time I had ever been in a five below , I was super excited to get to go in to see what it was all about ; I'll give credit where deserved some of the things were a great deal but I didn't see much of the $5.00 and below . However the store was clean and the employees I spoke with was nice , super sweet store manager and she was very patient with me they were supposed to be closed ; not a single person told me and let me get done I felt bad but the store manager reassured me that it was fine and invite me back Thank you for your...

The assistant manager, Pam (the lady with faded, poorly done, multicolored hair) has a bad attitude. She’s rude. I understand you’re working, so if you need to get somewhere that a paying customer is standing, say excuse me. Don’t stand there huffing & puffing trying to move me. This isn’t the only time she’s had a nasty attitude. I was in there another time & she accused a family of stealing & started taking pictures of them. Y’all need to reevaluate your management choices here. She definitely doesn’t need to be a member...