KAY Jewelers — Local services in Macon

Never spend your money at Kay Jewelers! Purchased a bridal set from them a couple years ago. Had a few issues with them (should have learned my lesson here!), but the problems were fixed. Went back recently to have the ring sent off to be repaired (a diamond fell out again..). One of the associates suggested I trade in this ring for another since my current ring had been discontinued for various issues. I wasn't thrilled with the idea, but I didn't want to keep having my ring sent off for weeks at a time so I agreed to look at other rings. The catch, though, is that you have to spend double what you spent on the original purchase. Didn't think that was fair since it was no fault of my own that the ring had been discontinued, but I wanted something a little nicer anyway so I didn't put up a fight. We financed the remaining portion that was left after trading in my ring.. I was told my current ring was considered the down payment and after asking about interest (we ALWAYS ask), was told we would not be charged. We have financed several items from there and ALWAYS made the 20% down payment they require in order to finance interest free for 12 months. A little while later, I realize we HAVE been charged interest. Called customer service and all they could say was that we did not make the 20% down payment. Was my $2000 ring not enough?! They said it isn't considered a down payment. Ridiculous!! We were never even given an opportunity to pay 20% down at the time of purchase! Had we known, of course we would have! The ONLY way they would correct THEIR mistake was if I paid 20% down right then. Not even 20% of the current balance, 20% of the original purchase price!! Moral of the story, unless you like to go round and round with customer service and be coerced and lied to, SPEND YOUR MONEY ELSEWHERE!! Don't make the mistake of purchasing anything from Kay. Just read all of the other AWFUL reviews online. That many people...

The employees at this store could all use some customer service training. Two days ago I stopped by just before their opening time at about 10:50- no problem. I sat outside of the store in their view (they appeared to be having a meeting before opening) and then went back at 11:01. The employees in the store looked at me like I had three heads and didn’t even lift a finger or do any kind of courtesy wave to let me know that they were even coming to open the door since the door should have been opening. Even businesses beside them were opening their doors before 11. I was there on time because I was expecting quick service as like many of us I had things to do after. No problem. I just left and. And back two days later when they’d been open. Not one of the two female employees in the store greeted me, said hello or I’ll be with you soon, or anything of that sort. I wrote off the first incident but this is clearly a pattern. I’d rather drive to a different location, no matter how far, than give this store a dime...

Let me start off by saying the is the first review i have ever written. Im not the type to conplain or anything like that but i am unable to not about this situation First thing is Update your store hours to reflect the time that you actually close. I went inside to be told they closed at 7:30. Google says 9pm as well as the signs on the door.I even called earlier today to make sure it was alright for me to bring it by tonight after I got out of the office. The girl inside was very rude and snappy. I just purchased an engagement ring and was bringing it to be sized and pur have a band for it as well as my band I live over 2 hours away. We won't be doing any more business with kay. Very disappointing. Seems like they were just worried about getting off the clock. But its alright I went across the street to Zales and they took care of me. They were so nice and professional. They definitely have my business from...