Anthropologie — Local services in Madison

I have to say I was really disappointed by the employees in this store. The 1 star is for the store and its selection itself. Waited in line for at least 15 min while employees let other guests pass because they were paying with credit cards not cash (there was 1 register available to those paying cash and it was hung up by someone inquiring for customer service). It’s one thing to let several guests pass up a paying customer just because they have cards, but another to be rude and unhelpful as a retail employee and not communicate to your co workers that there is someone not being helped. On top of this they were cold and snotty as if our waiting wasn’t at their own fault. No apology either. Do better, anthro of Madison. For such high pricing your customer...

This particular branch is ok. Definitely a very limited selection of items that look fairly similar to a lot of other much cheaper clothing throughout Madison. The few times I came to purchase items there seemed to be no one able to help me. The ability to communicate with individuals of different ethic backgrounds seems to be lacking. I didn’t detect any rudeness, just a general discomfort. I now use it as more of a hub to return items I purchase online. I tend to buy multiple sizes of the same item to find a good fit. I know it’s a bit of a waste so I try not to do it too often but it would be nice if more styles were offered and the staff were...

Don't waste your time or money here! Customer service from the manager was a ZERO. This store needs to be replaced by Aritzia.

The manager scheduled today 12/19/24 at 1300 was very unprofessional and clearly, she lacked providing store policy education to staff. In retail, return policies should be known.

I was informed over the phone that a return could occur; I had the tag/item and explained the situation. I drove 25 min. in the snow to be told to drive 4 hours to Illinois to do the return, how unfortunate. The misinformation and lack of customer service was...