Twigs — Local services in Madison

I have been in this store several times with very sumilar experiences and felt the need to finally share. I went in today with the intent on purchasing a handbag. Walked around the store for at least 10 min. No one asked if i needed assistance. When i finally asked for some help a very cold employee came over. She got the bags down and took me to a fitting room. She did not know her stores merchandise when i asked specific questions. I knew what the store had in stock before she did. I took the stuffing out of bags and proceeded to try them on. She abrubtly and rudely said i will be right back walked away and left me there. Another woman very very cold judgemental and rude woman (i believe the owner) came and asked if i needed anything and when i told her i was deciding which bag i liked she looked at me and then looked down at all the bags wout the stuffing and looked back at me as if i had done something wrong. Needless to say, she made me extremely uncomfortable. I decided on two bags. But after leaving the fitting room i decided that this store will not get my business. These employees are very very cold and rude. I felt as if i was walkimg on egg shells in this store. You dont know me and my bank account. Dont judge a book by its cover ladies. I will give nordstrom my business as they carry the very same bags. Thank...

Disappointed! I bought a $178 sweater which literally dripped strands of wool under my arms after wearing it for a mere two hours. The turtleneck underneath, the chair I sat on and the air around me was covered with white fuzz. Obviously, the wool in this seater was of inferior quality. When I tried to return the sweater, the young salesperson rolled her eyes at me and refused to stand behind the merchandise. She had me wait while she tried to call the MANUFACTURER, and when they did not answer, she asked me to come back with the sweater another time. Oh, and I had to request to get my receipt back! Well, a retailer is supposed to be the intermediary between customer and wholesaler/manufacturer. Otherwise, why not deal with the manufacturer myself and get the 300% retailerI’s discount? I had an uncle who owned a textile mill for very high end cashmere retailers , so I know of what I speak. I twice contacted Twigs through their website, and I never received a response. Finally, I was forced to take it up with my credit card company. I also found out that Nordstroms carried the same sweater, and Nordstrom stands behind their merchandise 100%. The sweater is cute garbage! Additionally, this supposed “boutique” Twigs sells a lot of really ugly and overpriced schlock. Don’t bother! I certainly...

I hate having to write this review, but after years and years of loyalty and thousands and thousands of dollars spent in this store, I learned just how horrible they treat their customers today. I received a blouse as a gift for Christmas. It’s not my style. I never even took it out of the tissue or the box. I wanted to exchange it for something different. I did not have the receipt. But the tags were still on and the associate was able to find the transaction in the computer. I would have actually spent more money on my exchange than the origin price of the blouse. They would not exchange it. Some less than informed associate tried to tell me it is “a legality.” Which is a lie and makes this even more gross. I have so many friends in our neighborhood who say they will never shop at twigs because of their return policy and I have always stood up for the local, small business. While I have been loyal and reserved my purchases for their store, when push came to shove they don’t give a crap about their customers. Please purchase your things through Nordstrom or the brands directly where you can easily return and are sent discount codes periodically. Just don’t give this store any more business. I...