OfficeMax — Local services in Madison

It's been a while since I've been to this location. I mean years when they were strictly Office Max. I don't remember the reason but I know I came to the conclusion at that time that I did not like Office Max so Office depot on Whitney Way has always been my go to. On this particular day there was something that I needed and I was at work and because and because I am almost right behind tright behind this location of office Max I chose to go there rather than office depot on Whitney way. And yes I know they are the same company now. After I checked out I was asked if I wanted a receipt email to me which I did. I got back to work about an hour later I looked for the receipt and it was not in my email. So I called and asked if they could email they could email me another one and they said they could not email it to me for some odd reason. So then I asked them if they could fax it and they said they could but for a fee. I think that's absolutely ridiculous especially in this day and age when we do depend so much electronics and it was not my fault that the receipt did not come. I know the email address was correct because I checked it a couple of times Before I submitted it. This left me with a very very bad taste in my mouth and also left me with rhe conclusion that this particular location would rather inconvenience me as a customer than then to go out of their way (if you even want to call it that) by either emailing me the receipt as I initially asked for or just fax it to me. That was absolutely ridiculous and I will never set foot in that location again. I will go to the East Side if I have to, if there's something that the Whitney Way store does not have; I will go to the East Side I will go to Janesville I will go anywhere else but...

I made two recent trips here. The first time I came in to use the self service printing, only to find out the credit card attachment wasn't working, meaning the self service was out of order. I stood by the machine waiting for a staff member to be available (they were helping another customer), they clearly saw me by the machine but didn't say anything about why it wasn't working. When I went and stood in line at the counter it was several more minutes - the only person behind the counter was trying to help a line of now 4-5 people and kept getting calls on her radio asking her to go help out elsewhere. When I finally got to the counter and asked about the printing I was told "oh yeah sometimes it does that" - no signs, no explanation, and no alternatives offered. She did suggest cash, however I had a large job and didn't have enough on me, and because it would have required her to assist me since the self serve want working and the line was now so long, that was a no-go. I left.

I ended up placing my order online a few days later, early in the day, and was told my order would be ready by 7pm that night, and that I world get a phone call when I could pick it up. No call. I went in the next morning and spent about five minutes waiting for a staff member to be available to give me my prints. When I asked why it wasn't ready the night before they had no idea what I was talking about, but said they'd "look into it". No apologies, no follow up. The quality of the prints was excellent, but the customer service is non-existent, so avoid this place if at...

My friends and I have far much to say about this location. We were very VERY disappointed in their customer service. We had gone to go get a desk that was on sale and kindly asked someone that was at the front to help us. It was very sad that no one approached us and asked if we needed help nor did we get a greeting. The employee went back to go look for the desk and came back and said that they only had 2 out of the 3 floor pieces in stock and we'd have to order the third piece. Fine. We asked if we could take the floor model instead. They told us it would cost MORE to allow us to buy it - even though there was LITERALLY an inch of dust on the desk and scratches. K...so we waited for someone to take the dolly with our heavy glass desks on it, but the employees that had helped us left us!!! We then took the dolly to the front and the cashier was like "who allowed you to push that" and we were like the employees that had tried to help us left us. And the cashier was like "well that's not okay". Duh it's not, so we had him get us help to our car and the employee that helped put the desk in our car whipped out his phone in front of us while we waited for the car (I think paige was the name). How rude can an employee be to a customer? If you are that miserable even at work, good...