Viet Hoa Market — Local services in Madison

Beware of BAD bags of rice, produce, meat, and condiments at this store! Viet Hoa Market on Monona Dr in Madison will no longer receive my business. Not only have the quality of their food declined, they have a horrible return policy. We bought a bag of rice from there last week and when we opened the bag yesterday, it did not smell good at all. We know that rice shouldn’t which smell like much of anything but if it smells musty or rancidity then that probably means that moisture got into it and mold grew or the facts in the rice have expired. So, when this bag of rice smelled musty and stale, we felt it might have gone bad. We went back to the store to ask for an exchange for a new bag of rice but the male owner refused. He said that the bag of rice didn’t have any smell and since it was already opened, he wouldn’t exchange it. I know that groceries don’t get returned often, but when a customer is not satisfied with the food because of a potential foodborne illness, I think there should be something that can be done. He didn’t offer an apology or anything to help the situation. What a horrible return policy and bad customer service! Their business was booming at one time but now it’s slowly dying and customers are going elsewhere for their fresh produce. This was very upsetting to us and we had to leave the store without having the issue resolved. Not only is we left with paying the price of a bad product but she will have to throw the smelly bag of rice away. We feel very disappointed with this interaction, as we usually shop there but now they have lost us as customers. I won't be buying from them again. If you buy stuff from that store, beware of the items you...

Spoiled vegetables. Moldy fruits. Moldy pastries. I told one of the workers there that they should remove those products but she told me that the owner said no. So with that being said, the owner knows what he he is selling. One time, I bought a bag of vegetables and when I opened it, all the spoiled vegetables were in the middle hidden by the good ones on the outside. Never buy vegetables from there. The can and dry product shelves are way over stocked so who knows how long it has been on the shelves. The store was great when it first open, but now it has decline. One more thing, there is NO heat in this place. So if you plan to shop here, don't do it in the...

There's a great little kitchen in the back that serves delicious phó, laab, pork belly and Hmong ginger flavored pork sausage, among other things. Everything was delicious. The soup was outstanding, but the sausage was just about the best thing we've had in a restaurant in months. They sell uncooked sausages in the grocery section, along with a great selection of Asian comestibles and raw ingredients. Their produce section includes a variety of mushrooms including eryngii, hard to find fruits and vegetables, such as jackfruit, and assorted herbs. The "restaurant" takes cash or a chit to present at the checkout in the front if you want to...