Rocky Rococo Pan Style Pizza — Restaurant in Madison

I've had great experiences with this location, previously, which is why I always order from it. Tonight was a bit of a different story (apparently my order never quite was made...and when I called the first time--one hour after my order was placed-- to see what was happening, I was told the driver should be close. Another hour later....I called again because I didn't want to seem like a crazy person. In retrospect, the Manager on Duty was extremely nice and handled the situation excellent. He made the order and made sure it got to me the second time around without charging me for the order.

Overall, I was just hungry. The MOD was great! One less star because of the confusion, but 4 stars because the situation was resolved. Also Rockys spaghetti and meatballs are amazinggggggg! :)

Update: I found out that I still paid...

I come in there for my lunch break almost everyday, I love the people who work there, I love the restaurant itself, and for the longest time the food was always great. But in the last few weeks, the food has taken a downward spiral. The fries aren't crunchy anymore, and they seem completely different than before, I couldn't even finish eating them because I thought they were so bad and it sucked because I used to LOVE these fries, the breadsticks were almost inedible this week too. I thought thr first day that maybe it was just a fluke, and then the next day I held onto hope, but now a week or so later it's still the same. 💔 I love Rockys and I love the people who work here I just wish the food had stayed the same.

UPDATE: THE FRIES ARE BACK YOU ALL CAN THANK ME!!! THANK YOU...

I have been to this location before and the service was decent and i had no complaints. I call to make a delivery order and the person who answered the phone was very rude and even laughed at me like I was an idiot. I simply told him my address and he didn’t even know if they could deliver to my house, even though they have a map that tells them if the address is in the area they are able to do deliveries. He told me I must have no clue where I am located even after giving my address and giving other street names and business nearby just to help him figure it out. Lost me as a customer. Worse phone service I have ever...