Holler Ford — Local services in Maitland

0 Stars! I will never go to this Ford Service Dept again EVER!!! Honestly, my entire experience from walking thru the door (2/1) to the resolution of the issues (2/23) was dreadful. It took over 6hrs on day 1(not including any wait time...my car was in the back the entire time because i was one of the 1st customers thru the door)for something that an outside shop completed in 15 minutes, which included fixing what Ford damaged. The other shop was actually called by the manager as a relief pitcher. I wasnt the 1st customer to be sent to the company to cleans up their screw up. It took SEVERAL calls, voicemails and at least 3 return visits because I had to show up in person to get any kind of response over a 3 week time frame to rectify the return and reimbursement of funds owed to me for damages and refund of payment rendered prior to seeing the poor quality service they tried to pass off as complete. The audacity to pull my car to the front, give me my keys, just for me to walk to the rear end and literally see all the letters falling off my car and the technician telling me thats just how its gonna be. So, needless to say what really inspired this review wasn't the wasted time spent trying to get my money back, nor the fact that they could not properly service my car (which was such a simple job I could have done it myself had the parts been sent directly to me) but mainly because of the way they tried to insult my intelligence, lied about the situation (until they realized I was aware) and would not own up to their faults. There was NO ACCOUTABILITY whatsoever and to be honest NO real compassion OR care for how much of my time was WASTED. From the service technician who checked me in and lied to my face (Martin A.), to the labor tech who started a job that he was untrained to do, down to the service manager Chuck Lily who NEVER apologized ONCE for ANYTHING and didn't seem like he wanted to reimburse me for parts I ordered from Ford.com that were damaged by them. It took a week to get a refund check for the money I PAID them for the work they didn't do and then another 2 weeks to get a refund check for the parts they damaged. I will never go here again...I normally service my cars @ Mullinax but since the parts had to be sent to Peacock, I just looked at the Overall Ford Company and felt fine about going to another location. Lesson learned. This really damaged my confidence in Ford.

2 yrs later, I just saw a commercial and it got me here adding an update because I'm still highly upset by what I experienced at this location. I remember the only person that seemed to want to help me was the mature black woman at the reception desk, so to her I say Thank you for your customer service, the rest of the staff I dealt with needs to learn...

So I don’t ever complain, but my experience here is SO BAD that I have to write a review so nobody else’s wastes their time and money at this shop.

A little over a month ago I brought my f150 in for a very specific transmission issue that I could feel every time I was driving. I told them that when my truck goes into 4th and 5th gear it lags and shifts hard. They told me they would drive the truck around before they figured out what they were going to do. When the shop calls me back they said that the truck just needed a fluid swap . So I happily pay the 400+ it costs for the fluid swap , and as I’m driving my truck home from the shop I can still feel the problem when my truck shifts through 4th and 5th gear and it’s even more rough this time.

I didn’t have time to bring it back in for a few weeks and when I do bring it back the Service Advisor told me it could take 3 days to a week just to get diagnosed. This was weird to me because I wasn’t told that the first time I brought it in. So reluctantly I agree to the diagnosis time, thinking it’s going to get a real good diagnosis and get fixed.

Three days later I call back to get any progress update on my truck , just to be told that nothing at all was done to it because the transmission techs called out of work …..so that was a waste of time. However what was even more weird is that the next day I called for the same reason and I’m told the transmission techs took the full 2 hours to inspect the transmission and they found nothing wrong with it ( what happened to needing 3 days to a week ???) . What’s even more funny if the service advisor quoted me 12000 for a new transmission if I want to go that route even though they supposedly found nothing wrong with my transmission…..crazy!

So I go pick up my truck and pay the 275 for the diagnostic only for my truck to immediately have the problem when I’m driving away. There is no way the service advisor or any of the techs are being honest with me about working on my truck because if the ACTUALLY drove my truck for 2 minutes they would feel the hard shifting immediately.

I’m mad because I’m $700 in the hole and my truck is still not driving correctly. Ford corporate will hear about this .

I will be taking my business elsewhere which sucks because this place is close to me , but it’s clear that their service team is amateur at best , and they need far more training in customer service and maintenance.

It’s also rude that you can walk into the service advisor room and nobody will ask you what you need and will just leave you standing there like you are invisible. Horrible experience. Nobody should take their...

Don Reid Ford: Seriously good people! I consider myself fortunate to have done business with the team at this dealership. I found a sweet used Jeep, which was a trade-in by another customer at this Ford dealership. The attention to the details; including the car's inspection, service records by the dealership, as well as courtesy and respect shown to me were exceptional, I felt like I was dealing with a business from thirty years ago. Chuck Watson, my salesman, helped me with everything I needed, and I knew I was being treated with honesty and respect by him. The sales manager, Jason, was a man of quality and respect, also. Little, but important, to note: while looking for the used car's lot, I happened upon their repair facility of this rather large Ford dealership. Even though it was the start of the lunch hour for the office of the repair facility (as I observed piping hot BBQ had just been unwrapped by these clearly hungry ladies) they still managed to leave this behind, just to walk with me out of their building and to point me in the right direction to the lot I needed to find. Next, I ended up at the NEW car lot through no fault of their directions! While I walked into this attractive, old-florida era, building, a salesman opened the door for me and we chatted about the era of the building and appreciation for keeping the style of this cherished method of architecture. Although I would have loved to buy a new Ford, I had to move on to the used Jeep I had traveled to see, which I'd found from my online research. So the lovely man practically walks with me across the street to the used cars. I'm directed into the used car offices, only to find that, of course I'd come at the customary lunchtime. But many came rushing out to lead me to my dream Jeep anyway, which I was happy to buy, as it was advertised accurately for what I wanted. So, I did manage to get to my destination, regardless of my "lack of direction" personality, while gaining an impression that every team in this dealership might possibly be top notch. At this point, I started to question my decision to buy another Jeep, as the Jeep facilities have consistently fallen short of quality service many times. Maybe I should be looking for a...