Nordstrom Rack — Local services in Winter Park

This was my first visit to a Nordstrom rack location, and unfortunately it was not a good experience. I was interested in purchasing a pair of shoes that were not priced. I asked an associate in the shoe department what the price was and she took them to the back for pricing. She returned stating that they were a clearance price of $10.99.

I went to the check out counter and the cashier stated it was the wrong price. There were approximately 7 associates standing around staring which made it not only unprofessional, but uncomfortable. One of the cashier's stated that usually they are supposed to honor the price.

Corrine was called to assist which I believe was in management, she immediately refused to honor the price of the $39 Converse shoes. The two cashier's continued to talk amongst themselves as to how they just purchased the same shoes for $39 and how impossible that was etc...

Not only was this experience a horrible first impression, but I will never again think of shopping at a place where $30 appears to be much more important than customer experience. I believe they should have accepted their error, honored the price and given the associates the proper training on how to avoid a future incident...

Subject: Concern Regarding Shipping Surcharge to Puerto Rico

I am writing to express my dissatisfaction with the shipping surcharge applied to orders sent to Puerto Rico from Nordstrom Rack. While I understand that surcharges are necessary to cover additional transportation costs, it is unreasonable for Puerto Rico to incur a $20 surcharge when Alaska and Hawaii—states significantly farther from the continental United States—are only charged $10.

Puerto Rico is geographically closer to the mainland and benefits from consistent shipping routes via air and sea. This disproportionate surcharge not only impacts consumers on the island but also appears inconsistent with the logistics of transportation costs.

I respectfully request a review of these fees and the implementation of a fairer and more equitable surcharge for Puerto Rico residents. As U.S. citizens, we deserve equal treatment in shipping policies, particularly given our proximity compared to other areas with...

I was at Nordstrom Rack looking for a dress. They have an interesting selection of Dresses, Casual Wear, and Dressy, such as Evening Wear. The styles are a bit more suited for the 20 year old - perhaps mid 40’s. I found the dresses a bit “ short “ in length for my age ( in the 60’s). However, they have lovely blouses, sweaters, and fabulous shoes for us gals . It’s a great place to purchase Name Brand Label ‘s ( which my grandmother said.. a good label and your clothes will last if taken care) Here, you will find great labels and lovely clothing along with accessories for your wardrobe. :). It’s a very reasonable store for Shopping in any department Men’s and Womens. I did not notice a JR. Petite Area, fir teens; which is why I left this age group out of my review. The staff are friendly and helpful along with trying to find exactly what you are looking for in specific...