Maitland Jewelers — Local services in Maitland

I am so grateful to Sylvia and Carl at Maitland Jewelers! I wanted to get my engagement ring and wedding band cleaned as it’s been almost four years since I’ve had them professionally cleaned. Since I drive by Maitland Jewelers all the time I decided to call and see if they could clean them even though they were not purchased there.

While I was on the phone with Sylvia I remembered I had a necklace, also not purchased there, that needed repairing. The necklace, from my wedding, is incredibly special to and I was heartbroken when a few weeks ago the chain broke. However, I realized that I had a second chain from when the original jeweler messed up the inscription. But I couldn’t figure out how to get the chain from one pendent to another.

Enter Maitland Jewelers.

Sylvia quoted me $30 for the repair, and let me know that they wouldn’t be able to do the repair until after Christmas. Perfectly reasonable since it’s probably a very busy time for them. Not only did they clean my rings for me at no cost, but the jeweler, Carl, was able to move my necklace chain from one pendant to the other while I was there in the store. And because it was a quick and easy fix he did the repair at no cost.

My experience at Maitland Jewelers, how kind they were, and how they made me feel meant so much to me. I will absolutely go back to this store when I next need a gift for myself or someone I love. Thank you, Sylvia, Carl, and the rest of your team! Have a very happy...

Buyer beware! Purchased a very unique cocktail ring from here that caught my eye about 13 years ago, sold as 18K white gold with rubies and diamonds.

I only wore it on special occasions and more-or-less kept it in my jewelry armoire. Considering this, I was thinking about selling it and took it to another reputable local jeweler, where the metal tested as 10K, NOT 18K. They then recommended a certified gemologist for me to go to who has been in the business for 40 years for a second opinion / further inspection.

Took it to the gemologist to get his opinion, and although he was familiar with Maitland Jewelers and had nothing bad to say about the company, the rubies also tested as being artificially color-enhanced. (Just for clarity, the rubies are real, however.)

I still have the receipt that states the ring is falsely 18K, and it makes no mention of the rubies having been color-enhanced. If I had known, I would have taken this to court; wish I had known sooner. Although Maitland Jewelers seems generally trustworthy, this is a significant red flag I wanted to note for anyone currently looking to purchase from them. Don't automatically accept everything they say - they'll say what you want to hear to...

I have been going to Maitland Jewelers for all of my jewelry needs, repairs and purchases. I have always been so very happy with my purchases and the repairs made and getting the best advice to make educated decisions. I am very loyal to this store due to their wonderful dedication to customers, honesty, integrity, excellent pricing and accommodating whenever possible. I wouldn't go anywhere else for any of my jewelry needs. Carl is a true artist when it comes to creating what begins as a concept and and then brings it to fruition, he is a master at what he does. Elin is an absolute pleasure to work with, so knowledgeable,-providing information and recommendations for the customer to consider because she cares, further she is so upbeat and a pure joy to do business with. I would highly recommend Maitland Jewelers, whether you're local or have to travel to the store, it's worth the trip! When you go to Maitland Jewelers you will without a doubt receive the ultimate experience in customer service and you too will become a...