SEPHORA — Local services in Malibu

It wasn't very crowded in the store. The employees and staff were very helpful. They were able to color match me in some different brands. However, I like to see how a foundation looks in natural sunlight. When I said that I wanted to see what the foundation looks like outside and I wanted to wear it for a little while to see how it felt on my skin, the employee got really upset and try to pressure me to buy something then and there. She said that I could always return it if I needed to, but she started to give me a lot of attitude about not buying something then. I understand that they spend a lot of time with color matches, but I don't want to buy something that doesn't look right in natural light. After that, she stopped helping me and didn't answer any more questions that I had. I just noticed that she got very angry and annoyed, as if she was mad that she helped me to begin with because she thought she wasted her time. I actually ended up going back the next day to buy the product, but she was not there. Just because I walk out of the store does that mean I'm not going to buy anything, but I shouldn't be pressured to buy something on the spot. Otherwise, the store was very nice and it had a good selection. It was clean and neat. However, I'm not sure that I would go back after experiencing how upset the...

Sephora is Sephora... however this store has either racist or rude workers. Literally every time I come here someone does something unprofessional. Like today I walk up to the counter to asked where certain products are and one of the employees walks off as if I’m not standing there (rude and unprofessional) the last time I went they all looked at me as if I were stealing products. As a Sephora Insider and shopper it’s disguting to have to deal with such childish and racist unprofessional behavior. Hopefully they take a page out of StarBucks Book and have diversity training day. We all work hard and want to receive exceptional service when we spen...

I have been coming to the store for years and have always had great experiences with the staff. But I came in today and there was one customer in the whole store with maybe 6 employees. No one greeted me or offered to help find anything. I decided not to purchase anything and left. No one said anything as I...