Ashby Jewelers — Local services in Manassas

I didn’t realize having the clasp from your necklace detach takes a week to have it put together... so here I am at every single jewelry store in the mall (Manassas Mall), begging them to fix my dad’s necklace. The next day my oldest son was leaving for college - for the first time - and I wanted him to have that piece of jewelry. Needless to say that I left the mall in tears. Then I’ve started searching for jewelry stores near me and thank Heaven I found Ashby Jewelers on line. The reviews were great and I had to give it a shot, but at this point my hopes were fading away. When I walked into the store I was greeted by this amazing lady (I sure wish I’ve got her name). Initially she told me it takes a week, but she insisted to see the necklace so she could assess the repair. The next thing I know, she put her special glasses on, she sat down, and 45 seconds later my necklace was fixed. In the meantime, she actually took the time to talk to me and tell me that she knew what I was going through and that it will get better. Honestly, I could not tell you how much everything meant to me: from having the necklace put together, to the kind words, it was absolutely amazing! If you are in need of jewelry or jewelry repairs, don’t even think twice! Give it a shot. You will not regret it! Because dealing with real people that have real feelings, makes all the difference in the world!!! Sure wish I could give more...

Always a joy to work with this family owned business. Highest quality work and great people. I have had multiple rings resized and they nail it everytime. Recently I brought in a junky, 30 year old gold and garnet ring belonging to my mother. The stone was worn/chipped and the finish was, well, gross. David went over his process of restoring and resetting a new garnet. I was expecting $400-$500. Nope!! Half that. I just got it back and am MORE than pleased. You can't tell that he put in a new setting and the stone is just gorgeous. The polished finish makes it look much nicer than 10k. All in all a great investment. Because that is how you should look at jewelry. I await the day I am able to pass it down to a...

I went to Ashby for my girlfriend's engagement ring after a recommendation from a co-worker and would highly recommend looking no further! David and Susan were incredibly kind and responsive throughout the entire process. It was important to me to custom design and ring and David picked out a handful of diamonds in my price range and spent 30 minutes going through them with me, highlighting the various differences and I ended up with a perfect center stone! Susan did the ring design custom and I ended up with it looking exactly like how I had imagined! They're very honest and kind and truly interested in what you want and spending the time to...