Charlotte Russe — Local services in Manchester

The manager (I think) was so unfriendly and rude. Screaming across the store if I needed to try something on. I was waiting at the dressing rooms with arm full of clothes so yea I do! She yelled only 5 at a time! Then she turned around and didn’t say anything, so I yelled ok do I just go in? She seems irritated and said I’ll be right over. I go in and try on, I needed a few other sizes and had items that worked and I wanted, so I went over to the register and ask can I leave these here that I want? She snapped NO that’s my inventory, put them over here. And while I was doing so she loudly said to the customer in front of her, that I was distracting her. I just ignored it and went to grab more items. I came back and just as I came up to the register a young man came up at the same time and was there to fill out an application. Oh she was so cheerful to him. She preceded to engage in helping and asking him questions and finally turned to me and said rudely “it’s going to be a min”. Ummm ok, make a paying customer wait that came up at the same time so you can help someone with an application??? My jaw dropped. Then she called over another worker, I said to myself ok no way someone else is this rude. Whelp yup, I asked a simple question about price, and she snapped the price is what’s on the tag! I said sorry I didn’t have my glasses and the print is so tiny. At this point I wanted to leave and walk out but I had tried on and wanted what I had. I spent over $100! Read the reviews these people are rude and apparently hate their job! I hope corporate reads these and at least speaks to them or gives them more training on customer service!!! I would never at my job speak or be rude to customers in this manner!! I’ll find another Charlotte...

MAKE SURE YOU TRY ON BEFORE YOU BUY!!!!On April 7th, I returned a pair of pants that my granddaughter paid $25.00 CASH for two days prior. Had receipt and all tags were on them. They just didn't fit right. Well it was Sunday 11:00am, a young girl was running the show all by herself and was new on top of that. Employee 999 at store 6150. They will not refund your $$$$ store credit only! Isn't this illegal? We paid cash! I want cash back! As pissed as I was she was very professional. She couldn't get the refund to work, couldn't get the gift card to work, couldn't get a hold of anyone via text! The line was backing up to the point one customer laid her stuff on the counter and said she would return later. We stood there probably 30 minutes. I still don't know if the $25.00 gift card will work. She had so much trouble, she wrote numbers down manually, she scanned the tags and receipt numerous times, poor thing. She was very pleasant and calm to the point she calmed me because Ifelt bad for her. Don't spend cash there....they don't give it back. We probably would have bought something else there with the returned cash but....... We'll try to use the gift card if it works. After that we'll never return!!! DON'T SPEND MONEY THERE....THEY DON'T GIVE...

IF I COULD GIVE 0 stars I would. I will be taking it to corporate, the manager was HORRIBLE, very rude and sucks at customer service. I was just thinking how much I liked yalls price and was gonna start shopping there more until my husband bought a holiday one piece and it wouldn’t fit beyond my feet as the sizes are a lot different then normal, tag was there with receipt and was simply looking for a exchange, no damage, the manager didn’t let us exchange it and threatened to get security on us. I would like a refund, it’s not about the price it’s about the whole point of it. The manager also told us “I’ve already gotten a strike I can’t do it for you” not very professional if you ask me. Lines were out of control with only one person on register while the other employees stood around staring at us. In the last 4 months I don’t see any good reviews, unless yall make it right I will never be coming back or giving you guys my money. Money is tight for everyone a little grace for people who spend hundreds at your store...