Geek Squad — Local services in Manchester

DO NOT COME TO THIS LOCATION!!! Dropped my ipad for repairs in january, was told it would take a week, then after the week i got a call saying “Apple messed up the service order” so it was going to take longer. fast forward to now, february 25, i finally got it back, but not without struggle. I never received an email or phone call after the call where i was told Apple screwed up. on sunday the 23rd, i was messaging an agent who told me the ipad was still not done and i would be told when it was. I finally received a phone call today saying it was ready, i told them who was picking it up, provided his name and number, and was told he was okay to get it. he got to the location and was told the ipad was STILL not there even after i had gotten the call saying it was. after asking for Matt, he was the only person who knew it was there after every other sales rep said it wasn’t and didn’t exist. this location is absolutely terrible with communication and service orders. DO NOT GO THERE!!! if i could give negative or zero...

Zero computer knowledge required to get a job here. They perform their work by going down a premade checklist. If you have any computer knowledge whatsoever, employees here will be wholly unable to answer your questions.

"Hey. My user profile is corrupt, and the f8 key I'd use to get into safe mode is bringing me to the bios screen instead. Do you have any other solutions to bring up the computer in 'Safe Mode with Networking' so I can get past the login screen and fix up my registry?" -"DID YOU TRY TURNING YOUR COMPUTER OFF AND ON AGAIN?" "...Yes..." "WHEN YOU'RE IN THE DESKTOP, CAN YOU BRING UP MSCONFIG AND LOAD SAFE MODE FROM THERE?" "...I cannot get past the login screen." "WHEN THE COMPUTER IS LOADING UP, ARE YOU SURE YOU'RE HITTING THE F8 KEY?" ...This went on for...

This is the first time I have heard of a company advertising computer repairs, where all they can do is download anti virus software. I brought in my computer to be fixed and was told "We can't touch anything with a chip in it. So the RAM, CPU, GPU, or motherboard. We can check if the PSU turns on though."

From the website, "Our Geek Squad® Agents can set up your new computer or tablet, and diagnose and repair any problems that arise." "Is your computer or tablet broken, or won't start? No worries, just make a reservation at your local Best Buy store. Our repair experts at Geek Squad will diagnose what's wrong and make all necessary repairs."

They wouldn't even take my computer from me to look diagnose the issue since I said it...