Josh's Toys & Games — Local services in Manchester

Terrible experience. The cashier was extremely rude to a couple of young girls just beside us as we approached the register who were touching a sample of slime (“please don’t pick that up it’s for parents to poke” were her exact words, which I doubt is the intention of that sample) and then turned her wrath on us by responding to our request not to have a bag by saying it was required to have a bag … When I doubted the accuracy of that statement and replied that I really didn’t think we needed the bag, she told us she could refuse us the sale due to our insistence on not wanting the small plastic bag (unlabeled mind you, not like it has a store logo or any other purpose why we would NEED to have it with our purchase). To me it seemed like she was just a power trippin young lady (named Bri).

Ps. we called another location afterwards with a much kinder attendant named Ryan who said it was no rule he was aware of.

P.p.s. We went over to another store and got twice the putty for half the price - where they also had an array of testers - called Showcase. (Ironically, they don’t even offer plastic bags, and didn’t mind us not needing one). The cashiers there were kind and what one would expect to experience in a kids toy store. ✨ seek and you will find ✨

if it is company policy that 1 individual item (that is going to opened moments upon exiting the store) must be bagged, I suggest the owners reevaluate. If that’s not the case, they may want to speak to their sassy cashier who is losing them business by the minute (we weren’t the only ones walking out of the store due to her attitude by this point). Onlookers were appalled, as were we. The only thing we are sure of is that we...

5 stars for Tristan at the location in the Mall in Manchester. We lost my child’s brand new eyeglasses while shopping in the mall and were checking the toy store. Tristan at the cash register helped us look, even getting on the floor to check under shelves which was not expected but very appreciated! We didn’t find the glasses but I left my phone number and the next day Tristan called to tell me the glasses had been found in the store! Thank you so much Tristan for your help...

Martina was extremely helpful and considerate when I wanted to return an item I didn’t have a receipt for. She went out of her way to help me and make sure she was at the store when I came in. I’m so thankful Martina put my needs as a customer before anything else. I will absolutely shop at Josh’s Toy Store again and recommend it to anyone shopping for cool toys and games! And for outstanding customer service. Thank...