francesca's — Local services in Manhattan

First time in here and now I know why I've avoided this place. Clothes are thin and some are see through. They have better discounts on the Website then in store. I tried to exchange my romper for a smaller size or a different item and the very rude cashier said I could not return or exchange the item that I had just purchased a few days prior and I had the receipt and tags for the item. She refused to help me. This place is a con, the Manhattan mall needs better more high quality clothing stores, not this sorry excuse...

This store had VERY nice girls working there so its not their fault that they work for a crooked company who triple charged me and when I have attempted to contact them they dont answer or return calls or emails and delete my posts off their FACEBOOK. NOT OK. ON a corporate level this is...

I used to not shop here because of one sales associate who seemed to always belittle customers who left not buying anything, but recently they have really stepped their game up. The manager is totally accomadating and a pleasure to talk to. The new associates she has hired...