Mesa Collection Boutique — Local services in Manhattan

I have loved this store in the past but today's visit was so dismal that it was enough to make me not ever go back, especially when they use the same Chinese import vendor that Bling down the road uses, but at often double the cost. I shop Mesa Collection because I like the atmosphere and I'd come in every few weeks, often bringing in new people with me who've never been before.

However, the last two visits have been the worst customer service I've ever encountered here. It's like the girl working either hates her job, hates people or just isn't friendly because both the last two times I've been in there to shop, she's refused to acknowledge us until I'm at the register with purchases. So today I didn't bother to spend my money here.

At a bare minimum, I would think when sitting behind the register on a cell phone, that an employee might be bothered to say "hello" or "welcome in." Heaven forbid we get any help finding sizes, asking if we need help finding anything, what we're shopping for or trying to help accessorize and up sell things we already intend to buy. There has been exactly zero interaction from this employee and I just don't see the value in continuing to give my money to a business who can't even be polite and friendly when all other neighboring, competing businesses have great customer service.

Really disappointed because it's also embarrassing to bring friends in, only to have them treated poorly and that reflects on my choices. So unless that changes, I won't be back...

placed an online when everything was 50% I immediately placed the order at 10am when everything went on sale hoping to get everything I wanted. Sadly I got an email saying 4 out of 6 is out of stock which I can get since it’s a good deal but looking back on the website after I got that email everything I got that said it was out of stock still said available on the website so I’m...

TERRIBLE CUSTOMER SERVICE AND FALSE PRODUCT!!!! I ordered a romper that was falsely advertised. When I tried to return it the same day it arrived, once I noticed it was different. I had to go back and forth with the associate via email even though I was within the return guidelines. Ultimately the issue was not resolved bc they never responded to me! I would avoid this place...