Degrood's Appliance — Local services in Mankato

DeGrood’s Appliance does not take responsibility for any damage made during delivery. After the fact Maggie Rosier-Degrood informed me of a 48 hour buffer time for customers to report a problem, and falsely stated this notice is on the bottom of orders, it is not on any of my orders. I also reported the damage before they delivered all my appliances.They also changed delivery dates 3 times making my deliveries over 2 weeks late. The delivery men do not clean up their mess after drilling holes. Two of my appliances were never even checked out before they left. I would not recommend DeGrood’s if you want good customer care, because it does not exist. Response to Maggie Rosier-Degrood post: First of all it is not just a scratch, it is 3 scratches on 2 cabinets. Maggie was not telling the truth, I did give a reason why I knew it was from bringing the refrigerator. The crew had to remove the door handles from the cabinets because there was only 1/4 inch clearance to get the refrigerator in the house and past the cabinets. The crew did make the comment that it was a difficult delivery. The scratches were not noticed that day because of the lighting. Once the lights were turned on is when my nephew saw the scratches. The only other person there was the cabinet contractor and he left before DeGrood's crew brought the refrigerator in. I did not have any HVAC contractors. The only mention of 48 hours on the bottom of my Quote is that prices are subject to price adjustments and a 15% restocking fee. Calling your customers a bad apple and insinuating I am being dishonest, just because I expected good service is uncalled for. I am not the only one that has had problems with your company as you can see from other reviews. I just wish I had read them before giving you...

We were moving two months ago, and needed a small gasket ring replaced on our stove. I called to order the part and explained that we were moving soon and needed to come pick it up. The repair man said, "No problem, why don't we just stop out and throw it on for you." I replied that it was a simple fix, and that I could do it. To which he replied, "It's no problem, we can be out tomorrow to fix it." Foolishly, I thought that this was a kind gesture seeing as we had done considerable business with DeGroods. As promised repair man was there the next day. It took him 7 minutes to replace the part (used pliers to pull out the staples and put new gasket in. A job I could have easily done with my limited mechanical accumen). A week later I received a bill for $151. After receiving it, I made several attempts to speak with them about my growing frustration (3 phone calls and 3 in store visits)--I was ignored completely, patronized, and then told that they could do nothing about service call fees. I am intelligent enough to recognize the futility of such a business model. Short term gouging at the cost of substantially more in future business. Good...

Best shopping experience EVERY! Luke and his team at Degrood's are true professionals. This family owned business is extremely customer friendly and easy to work with. I called and spoke with Linda, she was very friendly and has excellent product knowledge. When I arrived she had a few washers in mind for me to look at. There was no rush to buy at all. We stopped in 3 different times before purchasing. On one occasion the store had already closed and Linda was walking to her car. She was kind enough to go back in and open to let us take a look at the washer. We decided to go with their extended warrenty since all repairs are done by them. I will say that again as I think it is very IMPORTANT. All repairs are done by Degrood's. Delivery was set for this Friday. We got it yesterday afternoon 8/27/2018! The gents did a great job with the install. They are polite and had everything set up in under 20 min. Including removal of my old washer. Luke the owner made a personal stop to make sure everything was running good and I was happy with the purchase. My family and I had a great experience there. Degrood's is an amazing business that truly cares for...