Vector Security - Mansfield, OH — Local services in Mansfield

To start I was not told I was signing a 3-year contract by the sales representative. It is partially my fault for not thoroughly reading the contract. Either way I'm stuck in a contract for a product that I no longer want. The one break in we had in my shop. The alarm had been set off for quite a long time. My cell phone was on silence as it was early morning. I happen to wake up and look at My phone And realized I had missed a call some 15 to 20 minutes ago from vector. Knowing something was wrong I got up and looked out the window to see an open barn door. I grabbed my gun and was at the barn before I was contacted again by phone, Some 30 minutes later. The police had not yet been dispatched or contacted at this point and valuable time had been wasted trying to contact my cell phone instead of dispatching the authorities. Had this been my house and intruders were inside of it They would have had plenty of time to have their way with me or my family before vector ever dispatched the authorities.

My advice to anybody thinking about getting vector is read your contract. You may be signing up for much longer than you expect. All I'd like to do is get out of my contract with them but I will have to continue to pay for months and months of service I no longer...

Devin Boucher is an absolute lifesaver! After a frustrating experience with the first technician who failed to install the necessary equipment and told us we’d needed a new door (which would have costed us over $2000) due to a supposed issue with the fitting. Additionally he also left the equipment with us and said we needed to install it ourselves because of our door.

We had to call Vector Security to express our concerns, and thankfully they sent Devin to address the problem. Unlike the first technician, Devin assessed the situation, handled everything with ease, and resolved the issue without any unnecessary costs or complications. His expertise, professionalism, and dedication were evident from the start. Devin stepped in and completely turned things around.

Devin is a true asset to Vector Security, and we can’t thank him enough for his help. He saved us on time and costs. If you’re looking for someone who gets the job done right, Devin is the...

We had an amazing experience with our security system installer! From the start, Ethan was prompt, professional, and very knowledgeable. He took the time to walk us through all our options and helped us choose the right system for our home. Installation was quick, clean, and efficient—everything was done with great attention to detail. He made sure I understood how to use the system and answered all of my questions patiently. The quality of the equipment and the attention to detail were impressive. I feel so much safer now knowing my home is properly secured. I would highly recommend this installer to anyone looking for reliable and expert service! Ethan was very personable during this experience, and even recommended us to buy a smoke and carbon monoxide detector for the basement! So far, I am very pleased with my experience with...