Verizon — Local services in Marco Island

If I can give a lower rating, I would. Text messaging notifications was not working on my samsung less than 1 year old phone, and I am a verizion contented long time customer. Salesman B. fiddled w it and said "your phone is broken. Salesman B. courteously (SIC) added because your insurance deductable is $150.00 you'd be better off paying off the $80.00 for your old phone and then get up and running w a new phone for $33ish monthly." Sounded like good news, and he had looked up my info ! Much later after the $80 was run on my c.c., additional charges are now mentioned ; activation fee, transfer fee, newer special charger, taxes & Ready?Set Go! package fees. My New Phone information wasn't transfered correctly, I was told,"Go home, lady, do it at home." I could receive calls and text, tired, I drove down Bald Eagle Drive. The next morning, after speaking w Verizon directly, $1,1350.00 was returned to my account and my original phone was a simple fix via text support. My deductible amount was $75.00,for which my phone could have been repaired or replaced, not the amount Salesman B. quoted to me in the store. There is at this location, a restocking fee of $50.00 for returned products, my time, agravation and costs, and the 3 salemen remain less than pleasant. I will NEVER NEVER be inside that store under that ownership ever again, (Rimar, manager, this customer is most dissatisfied) and as a year round permanent resident, this true story is available for continued...

I would like to give 5 stars because Esther did do a great job setting up my husband's new Samsung Galaxy, transferring over all the pics, apps, etc, even putting them in the same positions on the screen as his old phone. We were on vacation in Marco and his phone died (would not charge anymore, and it was 6 years old) so we went to this Verizon store. It only took Esther about 1.5 hours to get his new phone ready. I was impressed with how easy it was for us. So, now the reason for the 3 stars is that a couple of days after we leave Marco I get an email from Verizon Wireless that our new bill is now going to be a little over $300 when it was closer to $150 before the new phone! I logged into our account and found out that we had Travel Pass, Mobile Hot Spot added to all 3 of our lines at $10 each per line per month, the one iPhone had Apple One added to is and my husband's new phone had Disney+ added to it, both of those $10 per month. His phone was also put on a different/more expensive plan that he used to be on (same as our other 2 lines). So what the hell? We were never asked or informed about any of these so-called 'perks' that were just randomly added without our approval or knowledge. So i just spent time on verizon's website removing these perks manually and then chatting with a customer service person who helped me get a refund for these charges I didn't want. So customers BEWARE. I wish I'd asked to see a plan or bill while we were...

Although this is NOT a Verizon store, only an authorized dealer, Nicholas was highly knowledgeable, professional, personable and competently was able to transfer an old phone to a new model without losing any data. He was an absolute pleasure with whom to do business. He also juggled up to 6-7 people while we were there, without anyone having an undue wait, as he was the only one in the store on a Saturday. Truly superb service. The only negative was we did not know that this was not a Verizon store until we made two new phone purchases - only to find out we needed to deal directly with this store for any returns. In that we were out-of-state, that will be an issue, but hoping Samsung is still making a reliable product! One more thing - be aware that the Samsung S21 Ultra is the only phone that does NOT come with a charging power cord! You will spend $1200, no deals, no discounts, no trade-ins and then have to put out for a home charger, a car charger and a protector case. Plan on another $100+ to the cost - not a store issue, but shame on greedy Samsung!!! I tried calling Samsung, and after a lower associate told me that they were not told why Samsung did that, waited for over 45 minutes for a Supervisor, ended up leaving my name/# for a callback. You guessed it, no call back! Really disappointed in Samsung - time to consider the...