AT&T Store — Local services in Marco Island

I was having issues with a phone that was 2+ years old and on a trip where I needed it to work and hold a charge for navigation etc. It was having issues charging and I had a drive to do that day so I searched for an At&t store and went to this one and.... Met Todd. He was so helpful, and informative. Charged my phone wirelessly since the charging port was not accepting chargers... I was down to one cable it would accept and that day it wouldn't accept that one. He informed me while I was looking at chargers and wireless chargers that they were currently having a sale on all chargers, I think 30% off. I was wanting something new, maybe wireless, to just help me not get stranded without phone Nav or battery to call for help. So I picked a wireless charger and another charging device just to have two new options since the sale and for my own safety. Also got a mount to hold my phone in the car, great price. While my phone was charging I looked at other phones because my phone had other issues that concerned me, I just feel like it's good to get a new phone every couple years.... They had one on display that I loved!!! A dual screen. Hard to explain but I just got back from trip and the phone part he had shipped to my home since they only had the display one there and I liked it more than the new one coming out that was bigger... This phone is the size of my samsung s8 plus but.... Comes with a removable case that has a screen on the other side that.... You have two screens at once without minimizing or split screen or switching back and forth!!! It's amazing! I hope I can update this review with photos and videos. Was reviewing places from my trip and.... I just wanted to say thank you to Todd and highly recommend him and this AT&T...

Raul has been very helpful in getting my phone corrected since the miss direction from your first representative miss led me I’m currently into over 2 weeks trying to get this accomplished and several hours of sitting in your store on Marco island this hasn’t been Easey for Raul to get straightened out since my miss guidance from your first representative in addition to this I cleaned your bathroom to appease customers. I did explain to Raul I’m very close to moving on to a different carrier since no one seems to be concerned with or about lack of help at this location and the miss direction that I received from the first representative that has cost me several of waisted trips here and time and travel 3 different times to repair facility’s.Feel free to call me any time to discuss...

It was funny because I called AT&T and told them that I was thinking of getting a new phone because my three-year-old phone was acting crazy it seems very funny that the very next morning my phone died well I guess is as good as mine but I think if you're a customer for three straight years and pay your bill on time which I had just paid my bill that day could have given me a better break then $90 for a brand new phone updated without a phone you do not have to pay a bill so they should be nicer about changing your phone when it dies after all they did give me the first phone for free took a chunk out of my savings I am on a budget but all in all I love T-Mobile and I think the...