Bridgeport Equipment & Tool — Local services in Marietta

Can I give it less than one star. Worst sales people ever. I called every day for over a week and talked to a different sales person about getting a tiller from them for my tractor. Everyday that salesman would tell me he would call me back in an hour. To this date nobody has ever called me back. I then talked to a saleman that told me he had a tiller like I wanted at their KY store and did I want it? I told him yes and he said he would have it in about 2 days. I called back today to make sure that it would be here and nobody knew anything about it and said they didn't have any in stock. This is 1 of the times I had crappy service. BTW, I will be picking up the tiller I wanted from Middletown Tractor in Fairmont tomorrow which they had in stock.

On another occasion I went into the store in Marietta and asked for a Rotomec auger post hole digger. Could they get one. They salesman looks at me and said and I quote " Those are hard to get, probably take us about a month" I said why so hard to get? he said "sold out everywhere". I called Middletown tractor in Fairmont WV, and picked one up just like I wanted the same day. I also purchased a ballast box, forks for my tractor and also an I-match hitch that day.

On another occasion I went into the Marietta store and ordered a new grill from my tractor. The service department told me it would be delivered in about a week and I could pay for it then. He took my name and number. Nobody ever called. I then went into the store and inquired when it would be delivered. Nobody knew anything about it and said they could order me one. This is just poor service.

On another occasion I went into the store in Marietta and inquired about renting an SDS Max hammer drill, the guys at the rental desk said they only rent SDS Plus. I said you rent the small one but not the big one? He said, that is correct. I said why do you rent the one people can purchase for under 200.00 but not the one that cost 600.00 or more. He said he didn't know. So I went to another rental store in Marietta and rented one. A month later I was in the Marietta store and asked about the Hammer drill again to another employee, he said yea, we rent the big one, not the small one. These people are not very helpful.

If you don't have any other choice, then you could purchase from them but I will drive 2 hours one way to find someone with good service. I will never spend a dime with bridgeport tool and I have spend over 30,000.00 with them in a 2 year period from purchasing zero turn mowers, to tractors, to wood splitters, to 880 magnum chain saws, etc.. they have the absolute worst service from everyone staffed there except the gun shop which has been helpful everytime I have been in there.

If you can, I would go...

BUYER BEWARE!!! I bought a brand new boat for my son for his birthday. We took the boat out for its first voyage, and the boat did not work. We were stuck on the water for 4 hours. The boat did not accelerate and the gauges did not work. I told the store that I did not feel comfortable with this purchase and asked to be traded into a different boat. They told me that they would have to charge me 25% since it had been delivered although there was zero hours on the boat. IT WAS BRAND NEW! I explained that I spent a lot of money on a new boat, if it does not work, they should give me a different one. They refused. I told them it was not fair. I asked to speak with the manager. I spoke with Brandon. He was hostile and unreasonable. I asked to speak with the General Manager, he refused to provide me with his manager's contact, and told me to find it myself. I finally got them to pick up the new boat that they sold me that did not work. They picked up the boat which was in perfect condiditon, since it had never been used, in order to diagnose the problem. They told me that there was an issue with the fuel line and the gauges did not work because the gauges were not supposed to work (sounds odd, correct?). Why are there gauges on the boat if they are not supposed to work. They advised that the fuel gauge issue was not their fault, and that it must have "happened in transit" although it had never been used before. When they returned the boat to me from their repair, there were giant scratches and gouges in the boat frame. I called several times, and neither Brandon or his supervisor Chris called me back. They told the person on the phone at the store to tell me that no one there said that they did it, and that was that. These are dishonest and very dishonorable people. We bought a brand new boat that did not work from the first moment we put it on the water, they damaged the boat, refused responsibility and never returned my calls. WATCH OUT!!! This boat was $25,000. They...

I went to Bridgeport Equipment in Marietta today. It is Sunday, July 30 2017. I needed a pair of workboots & I didn't realize the store closed at 3:00. I arrived at 10 til 3 & it was obvious the 2 young ladies in the shoe dept. were annoyed. I ALWAYS buy 2 pair, because I'm in construction & I wear them out quickly. I picked out a pair & was debating whether to get them. They have a Metguard tarsal plate in them & I wasnt sure I would like that. I mentioned to one of the girls that I usually buy 2 pair, but I wasn't sure about these. It was maybe 3:05. She RUDELY says, "Sir, It IS after 3". I went ahead & bought the one pair, because I had to have a new pair for the next day, Monday. Otherwise, I would have walked out immediately. ( I actually was thinking of buying 3 pair this time, because I wear them out so quickly) . I live in Lubeck, WV, so it takes about 30 min. to get to Bridgeport Supply. I understand the store closed at 3, & I don't make a habit of running into stores at closing. In my experience, though, closing at 3 doesn't mean that employees run out the door at 3. My wife has worked at several retail places and you lock the door at closing, so no one else can come in, but you still help each customer in the store. She Never left the store at "closing time" . They should lock the doors at 2:45 if they don't want anyone in the store after 3. I wont be back. ( unless I have to return these boots because I was rushed into...