Wilson Brothers Jewelers — Local services in Marietta

I cannot give higher praise than to Wilson Bros (Zaman specifically). After 3 years married and 8 months postpartum, my loved titanium ring was STUCK on my finger for over a year (the joys of pregnancy swelling/weight gain). I researched and pried and tried the string trick, and the ice, and the oil.... nothing worked and all I got was "you can't get a titanium or tungsten ring off." Thanks, internet and * and *& Jewelers. I was desperate, and going off recommendations from friends in the area, went to Wilson Bros to see if they could cut it off. Well, it turns out that its true you can't cut titanium rings off with a normal ring cutter blade -- we tried, though! After it became obvious that we weren't getting anywhere with the regular cutter blade, Zaman ordered a diamond-edged blade that would cut through my stubborn titanium ring that day. He called me back two days later to let me know it had come in, and he got it off with a little bit of elbow grease. He refused to accept any payment, and was just the kindest person about all of this. Unbelievable -- you don't get customer service or just plain kindness like that anymore. I was blown away.

While I was cursing myself for getting into this situation in the first place (seriously, take your rings off -- this wasn't my first rodeo & I thought I'd be fine), I had the chance to look at their cases: Their offerings are absolutely gorgeous, and the prices are competitive. A big-box jewelery store may have a few more choices (not by much!), but you won't be able to match the customer service and CARE behind the counter anywhere else. Wonderful humans, beautiful pieces. They have earned a lifetime customer. Buy local, support local. Thank you...

Jewelry to me is a very personal thing. Some of what I own has no monetary value but incredible sentimental worth. Other pieces may be registered with my insurance - lol. No matter what I need to be repaired, I want a jeweler I can trust... and someone I enjoy doing business with. After moving here 3 years ago, I have finally found the one! Saman is knowledgeable, honest, and personable... and he knows what he's doing. My platinum and sapphire ring needed to be sized up considerably. Several jewelers wouldn't touch it due to the delicate filagree bandwork. I can't tell you how pleased I am with the results! He cleaned, sized, and repaired four rings in all, and at a very fair price. I know because I had other jewelers quote the work. In addition to repair, Wilson's has a lovely collection of unique pieces - all of very good quality at good prices. Saman at Wilson's is my new family jeweler. The hubs found a new...

Customer service friendly, prices seem fair, but my personal experience trying to recover a peice of jewelry I had repaired here was aggravating. I explained to the owner that I had to pickup my necklace before a certain date as I would be traveling for a number of weeks, his response for this was "not a problem I will have it ready for you". The day comes to pick up my peice during normal business hours and the entire shop was closed temporarily for personal reasons said the note on the door. No notice of a time when they would re-open at all. Called several times and left voice mails to arrange a pickup, no returned calls and never answers phone. Went back the a few days later again a note was on the door, Closed for football game. Is this Mayberry in 1950 ??? Horrible business practice and will not use...