Famous Footwear — Local services in Marina

the worst place to order shoes not in stock! shoes were delivered to their store AND THEY LOST THEM! i called customer they said they would investigate. waited 4 days, i didn't hear back from them so i called the store again, i was told my refund was in the mail, they found my shoes and if i wanted, i could go back to the store and repurchase them. i told them i did not want to pay twice for the same pair of shoes, so i would wait to receive my refund. i called customer service to find out when my refund was issued. i was told they have not processed a refund and don't know what is going on! VERY POOR SERVICE! I AM CURRENTLY ON HOLD WHILE THEY REVIEW NOTES!!! I DO NOT RECOMMEND ANY BODY ORDER SHOES FROM THIS PLACE, IF THEY DON'T HAVE THEM IN STOCK, GO TO A DIFFERENT STORE, DON'T...

I visited this location in the evening on 5/19/25. My son and I were looking for work/school shoes. A few minutes into looking around we noticed a few lights got turned off in the store. Thought that was odd. After looking around for a few more minutes we headed towards the front as it felt odd to be there with the store not being fully lighted. As we made our way to the front door a male employee said “let me get that for you” and proceeded to unlock the door to let us out. I had no idea we were locked in. Felt a little uneasy being “locked” inside. The door was not locked when we had first walked in, we opened the door and walked inside like normal. Don’t think I’ll be back to this store for my family’s and...

Nice & friendly service upon walking into the store, greated & shown some ideas on what we were looking for. There was no further push for different or other 👟 sales but there was a later check in to see how we were doing 👍. Again no pressure on sales, which personally was refreshing. We continued to try on 👟shoes found some that fit. Got the up sale of socks at the register based on a sale they were having. Had a different employee chk us out who was just as friendly & informed us about the sizing of there shoes (carrying up to size 13 on most brands) which was good to know. 🤑 We will be back based on the brands &...