Dillard's — Local services in Marion

I am not a regular shopper at Dillard’s, but my teenager needed new church clothes and I heard they had decent sales for Labor Day. He’s 6’3 but not large in the waist and several people had also recommended us to try Dillard’s because they specifically carried “tall” clothes and not just big-and-tall.

The store was clean and well-organized. Someone directed us to the right area. A super kind and helpful woman directed us to the clothes and explained the sizing. She was so helpful and patient and I am disappointed I didn’t catch her name. She was younger, had brown hair, and would have been working the men’s section at about 6PM on 08/28. I just want whoever reads these to know she was awesome! She even measured his neck for the dress shirts and his arms and explained his size is pretty hard to find because he has a 16” neck but 37” arms, but she still found a few shirt options for him that worked. I then explained to her that we needed a sportcoat to complete the stack of clothes we were purchasing. She directed us to a gentleman in the suit department and this is when our visit went south.

The man never acknowledged us and was with another customer. After waiting around a bit, while he was waiting for the gentleman to try something on, I approached him and just briefly said that I knew he was with a customer but we’d like his help when finished with that customer. He asked what we were looking for and I explained we needed 1-2 sportcoats for church that would go with the pants and shirts we already had piled on our arms, but that was somewhat budget-friendly because my son is 14 and grows to a new size about each month. The guy had impeccable sense, said he guessed his size was 44 Long (it was), pulled a sport coat off of the “sale” rack. It fit, he said great and kept pressuring us to check out without letting me see the tag and look at additional sports coats/colors. So, with that pressure, I check out with our previous selections and the sportcoat, which is nearly $400. I apologized and explained that I wasn’t wanting to spend that much on a sportcoat for a teen who is going to outgrow it before Christmas and asked if we could find something in his size for a little bit less. He said “you can,” stressing the “you.” I briefly glanced through the racks and realized he was disinterested in helping us anymore so ended up getting no coat at all and checking out and leaving. The coats on sale and the full price coats were fully mixed together making it very difficult to tell what was what price. The situation completely embarrassed me and my son. I would have been happy to buy a coat there, and was prepared to spend around $200 for one but he made it very clear he did not want to sell a coat to us unless it was the $400 one.

Regardless of the fact that they do have “tall” clothes for men that aren’t all “big and tall,” I don’t think we’d come back to Dillard’s after this experience because I genuinely did not appreciate being embarrassed and judged because I didn’t want to spend $400 on a still-growing teenager. If he were done growing, it wouldn’t be an issue. I know they’re great quality and clothes that will last a lifetime. He could have still made sale with us, but refused. I loved that the first saleswoman was so patient, helpful, and...

There's no in-between experience here. You either find someone completely attentive to your needs (rare) or you get someone who instantly (and rudely) brushes you off. Yesterday, I came in to see if there was anything in my online shopping cart they had at the store hoping I wouldn't have to wait for shipping. I go to the jewelry counter looking for specific earrings, but they don't carry them in-store anymore. OK, that's fine. I ask the woman if she's able to look an item up for me to see if they carry it in the store. She says she can but she is visibly and theatrically annoyed by the idea. (Mmk. Sorry, for having bothered you with my interest in your product I guess?...) Anyway, I have the item up on my phone, and she pulls out her phone, so I'm thinking she's pulling some kind of app that'll show her what's in stock. So I wait. And I wait. I look over at her phone in her hand. I am not even kidding, this woman was leaning on the counter, sending a text message, slowly, with one finger. She finishes, backs out, scrolls through her text log verrrry slowwwwly, then finally closes it all, looks at me and goes "Ok what was it you needed to find?" Ooooooook. So I show her the blouse I'm looking for and she just instantly says "Oh we don't have that in store." So I'm floored, because did this woman really just have me stand here while she sat on her phone texting when apparently all she needed to do was look at the picture I had ready to go?? Wow. Ok. So I ask, well, you seem to know the inventory well, is there a blouse similar to this that is in store? This woman...YELLS...down the aisle. I mean like yells yells "HEY! CAN YOU TAKE HER TO DKNY?!" And the woman yells back "YA BUT IT'S A VERY SMALL SECTION!" And she yells back "THAT'S WHAT I TOLD HER!!!" (She had not. Maybe she texted it to someone while I stood there.) I mean I almost had to laugh it was that bad of a customer service experience. I like the brands that Dillard's carries, but when you buy online, if you need to do a return you have to pay for shipping, and when you go in-store you have to deal with less-than-pleasant associates. I'd recommending finding your favorite...

Very poor customer service. Had a birthday gift from there that I wanted to exchange for something else. It was literally still in the gift box with the store wrapping paper and bow. It also had the "yellow pop lable" attached to the price tag of the item. I had the item in the gift box and the gift box in a dillards shopping bag. Entered the store and went to the customer service counter. Stood there and waited even though 2 ladies could see us through the office window. Finally one lady came out noticeably irritated by me and my daughters presence. She asked if she could help me, and I said I had a return. She sighed and said "Returns have to be done on the floor". Confused about that, I said " Oh I'm sorry, it was a gift, I didn't know. Where on the floor should I take it?" She sighed some more and said "let me see what you have" I tried to hand her the gift box and she seemed to get even more irritated so I removed the items from the box and handed them to her. She them SMELLED the Pajamas, looked over the tags and items and then just walked away back into the office. (I had never taken the items out of the box let alone wore them, why would you smell them? Like what in the world!! Id never been so embarrassed and disgusted at once) It was obvious through her body language and hand gestures she wasnt saying nice things. Then after waiting even longer a different lady comes out to tell they can't return it because they cant find the information in there system and I had no receipt. I thought that's why they put pop tags on there merchandise? Regardless I've never been made to feel so judged and unwelcome in a store in my life. I've spent alot of money in this store but most definitely will not again. It would be one thing if it was just policy, but to treat a patron like complete trash for no reason is another. I've managed a retail store before and this is not the kind of experience I would want any customer to receive from...