Marshfield Furniture — Local services in Marshfield

We purchased a Marshfield couch February of 2020. We received it March 2020. It was perfect, exactly what I wanted. A beautiful piece of furniture. With in 1 year, it is garbage. Its in a house with 2 adults and a teenager. We're a quiet house it has been very lightly used as our normal routine is to sit in the recliners. The cushions are losing their shape and the fabric is pilling and pulling. There are fabric loops pulling out, we keep a crocheted blanket on the back of the couch and it has somehow left marks. I've never seen anything quite like it. We are so incredibly disappointed. We tried to turn it back in on warranty and were told we caused the damage. We replaced a cheap couch that had been purchased from a "going out of business" sale for a fraction of the cost of the new couch. The cheap couch that we replaced looked better after 8...

I have been nothing but disappointed with Marshfield Furniture. I first bought a chair in Merrill that cost me over $1000, after 14 months I ended up with a problem with the material that started getting holes, all because of the stuff that was sprayed on to protect the material for lifetime warranty. Wrong! Neither the store or company would do a thing about it!! Now I bought a loveseat that I was talked into doing so by another store, that was delivered yesterday and that one has a problem!! And I just received a call from Merrill furniture that I bought the chair from, to tell me that the Marshfield furniture company messed up with ordering a cushion for the first chair that I bought. It wasn't ordered!! After 8 weeks of waiting!! NO WAY WILL I GET ANOTHER PIECE OF FURNITURE...

We have had a poor experience with Marshfield Furniture. We bought our sofa and loveseat about 5 years ago, wanting to buy good quality furniture made in the US. We have been having problems with them ever since. As the furniture has a lifetime warranty, we contacted the company several months ago about getting the furniture repaired under warranty (the dealer was out of business). Now that they have our furniture, they are alleging we abused the furniture, and will reluctantly repair it but will no longer honor our warranty. In full disclosure, we homeschool and have more that the "average" number of kids, and we use our furniture a lot, but we don't abuse it. It is just an excuse by the company for making furniture that doesn't live up to...