Bry's — Local services in Marysville

HORRIBLE Customer Service. We took our 2 year old TV (purchased from Costco) there to get "diagnosed" for $90 Ok fine. Except. They DID NOT diagnose it. They plugged it in for 20 mins and said nope it is fine come pick it up. So we did. The tech said when/if it the TV had an issue again he would come out and look at it. Ok so the next morning we set it up and plug it in immediately the TV has the same issue (turns off and on repeatedly) So we call. He says it would be easier for us to order and install the part ourselves. (the part is $300) The $90 is supposed to go towards repairs once diagnosed. BUT they didn't diagnose it. However they insisted the $90 is owed to them. For 20 minutes of time when they didn't even follow through with what THEY promised us. So my husband calls. One brother he talks to AGREES with us, says we should get our money back that he will talk to his other brother and get back to us tomorrow. A week goes by. NO ONE CALLS US. Finally after 8 days my husband gets another one of the brothers on the phone. He could care less he yells at my husband, he is rude, and eventually he hangs up on him. (Never ever after taking and keeping someones hard earned money should you act that way as a business owner) $90 is not going to make or break them, and we are disputing the charge as the services promised were NOT rendered. They stole our money, didn't follow through with a call back, cannot communicate among themselves. Marysville would be better off without a place with terrible, scamming business practices. Shame on them for having such low standards and treating their customers...

This is in response to marybeth dillard-

Hey marybeth, it's the state law that any customer has the right to exchange any defective merchandise (Uniform Commercial Code). It's Uniform because it has been adopted in all 50 states.

§ 2-314. Implied Warranty: Merchantability; Usage of Trade. (1) Unless excluded or modified (Section 2-316), a warranty that the goods shall be merchantable is implied in a contract for their sale if the seller is a merchant with respect to goods of that kind. § 2-315. Implied Warranty: Fitness for Particular Purpose. Where the seller at the time of contracting has reason to know any particular purpose for which the goods are required and that the buyer is relying on the seller's skill or judgment to select or furnish suitable goods, there is unless excluded or modified under the next section an implied warranty that the goods shall be fit for such purpose.

While I am not an attorney and not giving you legal help, you may be able to get help from an attorney to recover your loss (although you would have to go through Small Claims Court). I hope you kept your receipts and sales contract.

I'm guessing that the reason that they were such stinkers is that the furniture was a "one of a kind" deal they made with another store or they bought if from a retailer going out of business and couldn't replace it or return it themselves, so they passed the...

went in with my 01 740il to have a new amp,head unit and subwoofer put in after telling me itd be 250$ i dropped it off , then i was told a day after i dropped off my car that it wasnt as simple a job as they expected (first sign of a lack of knowledge) they then said itd be $450 (for just an install) then i come to get the car after getting a call saying its ready and they charge me $670 not teriible but then i realize my steering wheel movement controls dont work anymore and trim pieces have been broken including a hole cut with a razor blade in my rear center console. 6 months later after all that headache my head unit stopped working i pull it out and find FIRE damage and when i brought it to them to show what i found they tell me they cant help me and that theres no possible way that could be them and what was obviously electrical fire damage is "heat melt from the sun" you know how less than a year old wire that never sees sunlight does. left the store angry down $700 and a sound system that didnt work and more electrical components like seat and steering wheel controls and master window switch magicaly dont work after instalation that they swear wasnt there fault.

In the end the professionalism was close to a ebay deal and the quality of work was like a 15 yr old with youtube and incorect tools. DO NOT SPEND YOUR...