Ace Hardware — Local services in Mason

Not sure if it was a bad day but I have been going to ACE for the past 26 years and was always helped and never felt taken advantage of until this day. One day this past August. I bought a pricey cordless chainsaw. Every power tool I had ever bought had a battery and charger included. The young man showed me where the chainsaws were then disappeared. I found my boxed saw got some oil and a few other things checked out and went home. So I got home and thought well I should charge the battery. Opened the box no battery. So I was doing yard work and my wife said she would drive to get a charger. Well at the store The manager was extremely rude. She called me I said let me talk to him. I was Expecting the helpful hardware man. Apparently not this day. He told me the price of the charger and battery which was more than the price of the saw. Then said oh we sell a chainsaw with battery included at only a few dollars more. By the way I am 60 years old and have owned a home in the area since 1997 and spent thousands of dollars over the years at this store. So the helpful man that showed me the saws could have said yeah the come without a battery here they are with the chargers and by the way we have a deal that includes the saw with a battery and charger.The Woman who checked me out could have said. The saw needs a battery I see you have not purchased one . Do you need one? And by the way I think there is a deal that includes the battery. The Manager instead of being rude to my Wife could have said. Looks like we dropped the ball on this one we usually do better than this. Sometimes an apology is all that is needed. They really need to do better with customer service. I like to support local businesses but if this day is any gauge on how the store is now run day to day. I can find most things cheaper at Home...

👏🏼👏🏼👏🏼👏🏼👏🏼👏🏼👏🏼👏🏼👏🏼👏🏼👏🏼👏🏼👏🏼👏🏼👏🏼👏🏼 Considering I live in Mason, I try to keep my retail purchases as local as possible even if sometimes it’s not the best of deals. But with that being said, sometimes the convenience and customer care makes up for any better deal out there with the bonus of it supporting your local retailers. Ace Hardware is one of those such retailers. Every time I go in there I’m greeted with a smile. And you cannot put a price on that anymore in my opinion. With our busy schedules and on the go go go it’s refreshing to see ppl still enjoy and know how to welcome their customers. And with that down home feeling to boot. Thank you EVERYONE at Mason, MI ACE HARDWARE YOU ARE TOP NOTCH AND WILL ALWAYS HAVE A...

Let me tell you this place is awesome. I was helped promptly. My daughter had to get supplies for a project and a nice elderly gentleman helped my daughter as I was frazzled because last min project shopping. He helped her as a grandpa would help their grandchild. He assured me that he had been thru this many times with his own kids and he would help until we found everything she needed. Another place where i was NOT made to feel less than because I was a female in a hardware store. Thank You for all the help! I wish I took the mans name down as I would love to recognize...