ZABS Place — Local services in Matthews

Should be “0”

Again, I am very disappointed. When the owner called me at 12 pm on 8/29 and asked me if TODAY (8/29) would work for delivery, in my head I was thinking, why do I have to meet your demand? I told you I am flexible during the week, but it does not mean I just sit around doing nothing but waiting for your email like what I asked for twice (you called me instead of sending the email to me to schedule the delivery). May I ask why? Then what is the point of having your employee asking me if call or email is my preferred method of communication????? When I expressed I can not do today, you proceeded to ask me if Tuesday would work. I told you I was just discharged from the hospital and per doctors order, I can not let anything stress me out—not to mention YOU did not provide/exhibit at least average customer service -

Lack of communication - I asked for “email” but you “called” me! Why? Lack of consideration - I told you I was just discharged from the hospital due to my anxiety level, you did not care. When I mentioned I might need more stuff, so delivery date needs to be push back until I am 💯 sure. You responded immediately by saying you do not have enough space in your warehouse—let’s think about this:

—-it was YOU who waited 4 days (from 8/24-8/30 to “CALL” me instead of “EMAIL”ing me like what I expressed TWICE on 8/24 and 8/25 and I even related that to YOU in person on 8/25 when we met at the furniture store—because I decided to get the tv console which cost $200-$138=$62 more, and I overheard you saying to the staff that there is no policy for return, so what she can do is to process the extra $62 as a merchandise. What I do not understand is —I gave you the dates available for delivery (weekdays), and you expect me to wait for YOU at home doing nothing else. I am a single mom, and I also need money by working. Put yourself in my shoe, does it make sense for the customers to meet the demand of the store which major purchase of at least $1500 was done???????? I have a huge doubt about the business etiquette and training you provided to the staff.

YOU told me YOU do not have enough space in the warehouse—-why is that an issue for any customer while you have the total control of the delivery date since I ONCE AGAIN told YOU in person on 8/25 and YOUr STAFF at the furniture TWICE on 8/24 and 8/25 about emailing me to allow me to schedule the delivery date, yet, that so-called email never came, not in my spam folder. So why is YOUR internal problem - insufficient space in the warehouse MY problem now?

I do not feel appreciated and respected

-lack of communication lack of consideration

Most importantly,

lack of business etiquette and professionalism (As evidenced by MY very unhappy, disappointed, dissatisfied…experience)

Now I ask in the public platform for you to “FOLLOW” my “instructions by meeting MY NEED instead of YOUR NEED—

Please send that long-lost email to me, so I, as a customer who purchased over $1500 on 8/24 and 8/25 to schedule the delivery date PER MY REQUEST.

I got so frustrated with YOU, so I have to disconnect the call by expressing my crazy anxiety level. Then I was trying to look for your email at the official website of ZABS place- no email address at all—which brings me another concern for me and other “potential and currently” customers , why is YOUR email address not listed there?

So I had to message you on FACEBOOK.

Please check the messages for ZABS place on Facebook from me.

If the above conditions can not be met, please contact applicable authorities for return policy since at this point, I am way beyond frustrated.

Thank you and everyone else’s attention by reading this lengthy, angry, disappointed, and...

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