Moxie Mercantile — Local services in Matthews

Fernanda Freitas:

Answering the owner’s comments regarding my review: so, let’s say that Moxie is all about their business and not about the client or customer service! A good customer service is not only when the client is purchasing and spending money at the store but the after-sales when we have minor issues such as this one - this is the moment where the client gets to experience the customer service offered by the business.

Nobody even asked me if I knew the return policy - usually places offer 30 days to return, and I had it in mind. Otherwise I would not have waited over the 14 days time frame. I really did not know. and this is not my profile of client.

As I said, I’ve been shopping at Moxie for over two years and have never returned anything. Not only did I not know about the 14 days, but I also expected some respect regarding the fact that, no, I did not want a store credit. I felt forced to keep my money at the business, and this is not a good thing to experience.

I really don't feel Moxie cares about one client being upset. Very disappointed. It's all.

6/13/2023 - Moxie also calls me a bully (answer below) when I expressed my dissatisfaction via reviews. Freedom of expression is not allowed if you write a review regarding your experience at their business and your...

I live one block away from Moxie. For the past year, I spent over 1,500$ in medium and small purchases - my house has so many items from Moxie, and today for the very first time, I needed to return a simple bracelet that costs $36 - it has its tag on it, and it is inside the same bag it came in - the purchase happened maybe 20..25 days ago. Still, unfortunately, my cleaning team tossed the receipt. Guess what .. my only option for return was store credit. Multiple excuses why they could not do it and how the cashier did not know how to do this operation. I simply left the store after showing my bank statement to them and because I had to replace my card after losing It - and its number now is different from whatever they have in their system - the return could not be processed. Long frustration short - I came back with the bracelet I didn’t want - no return and a huge deception regarding their customer service - I guess they definitely lost a super client to the “Painted Tree boutiques” down on Matthews township parkway—very...

Obsessed with this boutique! So beautiful and large and you will find gifts for everyone here. I had a great time shopping around for my nieces. I showed up 10 mins to closing time, but was treated marvelously and did not feel rushed to shop. I did in fact feel rather guilty but the southern hospitality was REAL at Moxie. I was visiting from NJ, and had I shown up 10 mins to closing time up here, I likely would have been greeted with eye rolls and poor attitude - so this was such a nice change of pace for me. Thank you for everything ladies, I wish I...