Lahaina Gateway Ace Hardware — Local services in Maui

This is an update to the problem I had a few weeks ago. The Lahaina Ace Hardware Store refused to abide by the emailed offer from Hawaii Electric / Ace and exchange my incandescent light bulbs for LED bulbs. It was a great offer, where Hawaii Electric wanted people to give up energy inefficient bulbs and use more efficient LED bulbs.

Well, it's a great offer if the people at the store don't refuse to do the exchange and you have to purchase the bulbs instead. That's how it went down.

I decided to write to Hawaii Electric and got a nice response from Kolia, who offered to investigate the problem. It took quite a while (like she had anything more important to do? Lol) but she finally got the message across with someone at this store that I should get a refund. Kudos to Kolia for her terrific attitude and efforts to get that straightened out.

So, on the following morning, I returned to the Lahaina Ace Hardware Store. I didn't want to wait until the refund offer was forgotten. I asked for the manager (I had no "Karen" attitude) and Myrar came to the checkout. I explained my reason for coming and it was obvious that she had no idea that I should be getting a refund. Someone left this manager out of the loop.

Fortunately, after some friendly discussion, Myrar agreed that I should get the refund after I handed over my bag-o-bulbs. Thank you, Myrar, for making this so pleasant.

I'm leaving my rating unchanged, because someone left it up to me to convince this nice lady to do the...

When Ace hardware moved to its new location in the gateway plaza it's much less customer friendly. The way the aisles are set up you have to look left and right as you go down the center aisle very difficult. Selections seem to have gone down. As you are waiting to checkout a miriad of useless items for the impulsive weak. Cheapens ACE'S reputation in my view. Big mistake getting rid of your Art Supply's section. You lost a customer base. I will say that the people that have been working there a long time are wonderful and well informed. Much more attractive when you're by foodland. Probably a lot less expensive...

Its Ace hardware what do you exspect? Lousy customer service when trying to call to see if they have what you are looking for, I mean they put on hold or rather forget and you wait and wait and wait to the point you give up. Also the employees? Don't listen to them they don't know what there talking about just like the employees at home depot and Lowes. I have a 30+ yr construction background and a veteran unfortunately ace is it on the west side we don't have a home depot which is 20× better so going to make that drive cause ace has and...