Massage Maui, llc — Local services in Maui

My wife and I had a couples massage here while on vacation. Our massage time was at 5:30pm... We waited in the lobby for 20 min and then we were alerted that they were waiting for the previous client to wake up. We were cool with that. Then we were alerted to the fact that they didn't have any sheets so they were going to use towels to cover us. (Ok I can deal with that too). So by the time we were face down it was 6pm. I told my therapist I had patches of eczema which she thought was a sunburn. She kept commenting on it which was odd and it became apparent that it bothered her. Which it shouldn't cause in massage therapy school they teach you about various skin disorders and that it's an autoimmune condition and not contagious. Instead of rubbing my skin she began to use a towel on top of my skin and rubbed me through the towel. Which was so irritating to my skin it felt like she was giving me rug burns. She did not ask any history or any injuries I had which is something I have discussed with all of my previous massage appointments. The reason I mention this is that I have a left shoulder injury which at one point she pulled on with a ton of force and out of its normal range of motion. The only reason I know this is because of my doctorate training in chiropractic and kinesiology. At this point I was wondering if she had ever been to massage therapy school. The entire massage was horrible and it felt like my 9 year old daughter was doing it. At one point I realized that she was texting when during the massage she dropped her phone on the floor. At the end of the massage she just left and I sat there wondering if we were done. I got up and got dressed and went out. It was 7pm our massage was supposed to be for 1 hr and 30 min. She charged is full price even though I pointed out that we didn't our full time. Absolutely horrible experience. I don't write this for spite but to let everyone out there know to avoid this place at all cost. Absolute low point of our vacation. I paid another massage sports therapist to correct my shoulder pain that I continued to experience after she was through with me. My wife wife wasn't happy either and she has loved every massage she has ever gotten. AVOID THIS PLACE LiKE the plague. Unprofessional. I would give zero stars if...

I almost hate to complain because my therapist was very nice, but the overall experience was just not good. I just think she must be new to massage? Honestly, the worst spa experience I’ve ever had. My friend and I tried to find a luxurious resort spa like experience at a slightly discounted rate. What I got was a discount massage at a resort spa rate. My friends was better than mine, different therapist.

When we arrived, the door was locked and it was confusing figuring out what we were supposed to do. When we entered, the place was tiny. No bathroom. I had to walk outside to a neighboring pool outdoor bathroom. Got lost first trying to find it and asked a stranger for directions. Not very spa like.

The therapists seem to have no idea what packages are on the website. When I mentioned the one I wanted, my therapist seemed to not get what I was asking for. The website goes into great detail describing so many packages and we spent so much time trying to decide which we wanted, but once there, it was like the special packages didn’t exist. The packages supposedly came with a latte. But they didn’t.

There was little privacy between lobby and treatment area and even little between clients. Noise from road and bar next door.

Okay, so the location isn’t the fault of the therapists.

Well, the massage was not great. She was so nice but seemed inexperienced. Used way too much oil. Kept walking away, I’m not sure what for? To get more oil? I don’t know? But usually therapists try to nearly always have a hand on you. Once she had to leave my massage to tell someone trying to get into the door that they were busy. Didn’t use proper bolsters. She forgot one leg, thoroughly massaged one and barely touched the other. Overall didn’t go in a normal pattern and seemed to miss areas. The scrub was just odd. Comparing to my friend who was also there, her scrub was performed differently than mine. Facial was not great. There wasn’t even a mirror to check and fix my hair after the massage.

Just so disappointed. It was my final day in Maui treat and so disappointing. Again, she was so nice. But the whole experience was...

Absolutely Horrific Experience – Do Not Book

If I could give negative stars, I would. This was not just a bad massage—it was an appalling, humiliating, and deeply disturbing experience that should serve as a public warning.

We booked a beachfront couples massage in Maui and instead were dumped in a garden area with people walking by, no privacy, and no semblance of professionalism. I, a woman, was told to undress in public under a thin, translucent sheet—in full view of strangers. My husband was told to do the same. No changing rooms, no curtains, no dignity.

The “massage tables” were covered in reused, stained, foul-smelling sheets that felt like they’d been pulled off a beach towel rack from the previous week. Hygiene was nonexistent. The staff clearly had no real training—my massage was so aggressive and careless it triggered sciatic nerve pain I’ve never experienced before, despite years of massages elsewhere.

We booked a couples massage and were not even placed together. Afterward, drenched in oil and discomfort, we asked for a shower or any place to change. The answer? No showers. No changing rooms. Dress in public under the same dirty sheets.

And to add insult to injury—they charged my card twice.

This is not a wellness business—it’s a scam operation masquerading as a luxury service. They violate basic health codes, ethical standards, and customer safety. This place should be investigated, shut down, and barred from operating until it understands the meaning of professionalism, hygiene, and basic human decency.

Avoid at all costs. You’re better off rubbing sand on yourself by the ocean than...