Maui Condo and Home, LLC. — Local services in Maui

Maui Sunset A-408 I would NEVER rent thru Maui Condo & Homes again. First & last time. Regardless that the reason why we got a wicked deal on the property (sale 40% off), never again. Our arrival date was October 18, 2019. The reason why I rented this unit was that there was a washer/dryer in the unit. When we arrived, I walked in to see a green post-it note on the washer, "Washer Broken - management company notified 10/8/2019". This was broken 10 days prior to our arrival, & I never received any sort of notification or anything. We packed with the assumption that appliances were going to be in working condition, and considering we were coming to Maui after visiting another island, we needed to do laundry. I couldn't get a hold of anyone from the management company when we arrived, but after several phones calls, I called and got thru to "after hour emergency line", spoke to someone there and he left a message for the management company the following day. I had also sent an email. I called the following morning, as I was livid, & spoke to one of their agents. He informed me that they will "try" & have a washer & dryer delivered on Monday, but can't guarantee anything but hope for the best. I asked if there was another unit that we can move too, and he provided me with 1.. so we went to look at it first & thank goodness we did. We walked up to the unit, & just by looking at the door, i knew that this wasn't going to be acceptable, we opened the door to a dark, musty unit. The unit that I rented had partial ocean view, this "replacement" condo, had a view of a tree with branches & leaves in the balcony. Needless to say, we did not move. The communication with Maui condos is not good either. A week prior to our arrival, I had no idea what the check in procedure would be, do we need a key or do we need a code, so I emailed Maui Condos & received a reply that I would get an email 3 days prior to arrival with a code to the unit. The night of the 17th - 1 day prior to arrival, I have yet to receive any email from Maui Condos & emailed them, they sent me a code the day of check in. It just felt like I was always chasing them to provide me with information needed. The unit was not cleaned thoroughly at all, we ended up wearing our shoes the entire time while in and out of the unit. A few days in, I was sweeping the kitchen floor and noticed that there were broken pieces of glass around the wine cooler. At this point, we had called the management company many times, due to the washer issue, & also mentioned that the place is not clean and there was broken pieces of glass on the floor. Their response to that was, "I'll let the cleaners know".

** in response to Casey’s reply. I did not have enough space and had to remove some of my original post. So here goes: I did not get 3 emails regarding check in details. I sent an email Oct 12, 2019 indicating that we were checking in in a week and had received no check in details. Auto reply was received. Received email Oct 12th stating that an email will be sent 3 days prior to arrival with check in details. Nothing was received 3 days prior. Hence another email on Oct 17, 2019 that we were checking in tomorrow (Oct 18). Auto reply was received. Received check in details the day of arrival Oct 18. If you count the auto replies as check in information, then yes. You are correct. We received 3. As for the refund and more for added work. We received a refund of $164.10. I spent 9 hours in a laundry mat. My 9 hours is worth much more than $164.10. The condo that you guys provided that had a washer and dryer was musty, dark and practically had a palm tree IN the balcony. Why would we move to that when we were in a brighter, partial ocean view and a condo that didn’t stink? I still have all the email communications, so if you can provide the dates that the 3 emails regarding check in information that was sent,...

UPDATED RATING (3 stars) AFTER THE OWNER'S RESPONSE Dear Casey,

Thank you for responding to my review! Thank you for your apology and for requesting an opportunity to make the trip up to us. We appreciate your congratulations as well and would gladly accept your desire to improve our next stay. It would definitely help us with having a better impression about your property and would heal the painful memories that the disappointment caused me and my husband on our honeymoon. Let me know how can we get in touch with you when planning our next trip.

Best, Yulia

ORIGINAL REVIEW (1 STAR) Our apartment was extremely outdated. The rooms looked like at an old outdated motel that required renovation, new furniture, and better cleaning services. When we checked in, we took off our shoes cause it asked to do so on the sign. After touring around the apartment we realized that our feet were dirty and we wanted to wash them. That is how the floors were dirty and unacceptable to walk on with the shoes taken off. We requested the housemaid person to come in and take care of this. When she showed up, she spent 40 minutes talking about how she is not a housemaid and was a little unprofessional by involving us into unnecessary payment details that her and her boss were discussing. After hanging out at our place for about 30 minutes, she finally started mopping the floors. The idea is, she was mopping them for 15 minutes total in the apartment with 1 bedroom, two bathrooms, kitchen, long hallway, and a large living room. You can imagine that there is no way you can mop the floors well in 15 minutes in such a huge space. After so-called mopping she just left. After this incident, no one called us to even check in regarding how the "cleaning services" went and whether we need anything else. On top of all that, I asked Maui Condo and Home office if they could provide a hand soap....Yes, there was no single hand soap provided. So they just responded that they were not supposed to provide the soap. They convinced me that it is all on the client. Okay.

I hope you make your own conclusions after reading this, but we were extremely disappointed with our experience after staying at one of the apartments provided by Maui Condo and Home at Kamaole Sands. I didn't even mention that this trip was our honeymoon vacation. Unfortunately, this apartment was a resource of the worst memories about our special trip. Thank God, my husband and I have a good sense of humor and we know how to focus on the best... But honestly, I think this company owes us a...

Building 7, Unit 107. 7-107.

Maui Condo and Home was very easy to deal with and they went out of our way to make our reservation work for us as we were staying in two different units this trip. Booking was simple, payment easy and secure.

Since this was the second unit we were staying in, the cleaning staff allowed us to move our fridge items in very early....extremely helpful.

The unit itself left basically everything to be desired. While it was very clean (props to the staff) the unit was severely out of date and the absolute most basic place we've stayed at and seen in this complex. We have stayed in 4 different units and each time visited people in multiple units.

There is no screen door on the front entrance, not allowing for a cross breeze with a locked door. EVERY other unit in the complex has one. The bed was very uncomfortable. There was minimal linens. The unit is advertised as sleeping 4 persons. While there were 4 or 5 towels, there was one washcloth and Zero dishcloths. There were no cleaning supplies for daily cleanup other than a green scrubby and a sample size of dish soap.

The pictures show the state of the unit. The cabinets are all water damaged at the bottom, one section of them is very bad and noticeable. The corners appear to be damaged somehow/rotting. There is no baseboard or trim as shown.

Again, advertised as a 4 person unit, and as shown in the clearly outdated photos, there is supposed to be a 4 person outdoor patio set. We found that the table had only 2 chairs which were both rusting out at the base. There were a few very old and damaged beach chairs and a couple umbrellas in the closet, but I think they are leftovers from others.

We did bring forth the above concerns to the Maui Condo and Home rep, they brought us a few washcloths, no dishcloths every showed up and they stated they would pass on the other items to the owner. Based on the condition of the place, I doubt the owner gives any Fs.

I am shocked that this unit rents for the price of many other far superior units.

Will never stay in this unit again. But would probably book through this company if there are good reviews and recent pictures...