Acura at Park Ave. — Local services in Maywood

if i can rate this place zero stars i would. steven had helped me out the first time when my cars backup camera went out. though he said the car was going to be there for a whole day and we would have a loaner car however this matter persisted for 3-4 days. i go in for an oil change on 8/10 and steven had gave me the oil change for free in regards for the inconvenience. i was driving the car home from the place and come to find out smoke was coming from my hood. thankfully i was home in time. i had to call the cops and the fire department. i had called this place who had done my oil change and he said he was going to send out the mechanic. THE MECHANIC NEVER SHOWED UP. We verified the address and everything and they never showed up!!! the fire department opens up the hood of the car and come to find out they left a shop rag in my hood which ended up at the bottom burning in the inside of the car causing the car to smoke up. the fire department stated this could have been worse if i continued to drive the car. thankfully i got out in time and there was no gas left on the rag were my car could’ve instantly blown up. I have pictures of the fire department here as well as the rag they had to step on to stop the smoke…...

Horrible customer service. Nightmare dealing with this "service" center. I came in for an oil change and a tire rotation, left the lot and 10 min later I was left on the highway with a flat tire. There was a nail in my tire from when it was on the lot, that lot is filled with random metal pieces and debris. I was towed back and made to wait 2.5 hours just to get my tire plugged. I wasn't compensated at all and had to use my own warranty to cover their fault. I wasted my whole day from 1030 in the morning until I finally got back home at 5. Not right. Do...

I have been having various autos serviced for many many years. I have never been so impressed by the professional approach of this Acura Service Dept. From the moment you walk in the service was top notch. From the receptionist to my adviser (Special shout out to Abby) to the manager I could not have asked for more. Everybody was so attentive upbeat. I highly recommend getting your Acura...